Robert Half · 7 hours ago
Help Desk/Desktop Support Analyst
Indianapolis, IN
Full-time
Onsite
New Grad, Entry LevelRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking a dedicated Help Desk/Desktop Support Analyst to ensure smooth technical operations and provide exceptional service to end-users.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Respond promptly to incoming service desk tickets and provide effective solutions to technical issues
Manage and maintain user accounts within Active Directory, ensuring proper permissions and security protocols
Troubleshoot and resolve software and hardware problems related to Microsoft Windows 10 systems
Provide guidance and support to end-users experiencing technical difficulties
Monitor system performance and address potential issues proactively
Document resolutions and maintain accurate records of support interactions
Install, configure, and update software applications as required
Collaborate with other IT team members to implement improvements and optimize workflows
Deliver exceptional customer service while maintaining a detail-oriented approach
Ensure compliance with internal IT policies and procedures
Qualification
Required
Proficiency in Active Directory for user account management
Strong knowledge of Microsoft Windows 10 operating systems
Experience in basic troubleshooting of software and hardware issues
Familiarity with managing service desk tickets and workflows
Excellent communication and problem-solving skills
Ability to work both independently and as part of a team
Prior experience in a help desk or desktop support role
Commitment to delivering high-quality technical support
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Robert Half
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Founded in 1948
10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
Company data provided by crunchbase