Olympic Peninsula YMCA · 2 hours ago
Member Service Representative
Jefferson County YMCA - Port Townsend, WA 98368
Full-time
Onsite
New Grad, Entry Level
$17.13/hr - $17.13/hrThe Olympic Peninsula YMCA is a non-profit organization dedicated to youth development, healthy living, and social responsibility. They are seeking a Member Service Representative to manage front desk operations, provide exceptional customer service, and assist with daily office tasks.
Non-profit Organization Management
Responsibilities
Ensure that all MSR activities are properly integrated to achieve quality customer service
Effectively communicate member complaints/issues to the MSR Coordinator
Present a positive attitude and demeanor toward all members, guests, and staff
Learn and uses members' names
Record messages in a legible and accurate manner and deliver them to the proper person
Maintain a working knowledge of all YMCA programs, events, and policies
Be able to work independently without supervision on occasion
Must have full knowledge and understanding of both opening and closing procedures as well as safety procedures for both medical and environmental emergencies
Assist with daily operations of the office (i.e. answer phones, take program registrations, membership sign ups, etc.)
Assist all departments with various projects when time allows
Work effectively in both a team environments and independently
Be organized, task-oriented with good follow through
Adhere to proper credit card, check-cashing, and cash-handling policies and procedures
Be responsible for daily till out of monies taken for the shift
Read the Communication Binder daily and be responsible for the information therein
Attend mandatory monthly staff meetings and trainings
Maintain cleanliness and neatness of the front desk area
Notify the MSR Coordinator when supplies are low and need reordering
Organize and manage lost and found
Qualification
Required
Strong administrative and computer skills, including Microsoft Office suite, program and operating software, Google suites, and internet applications
Ability to respond to safety and emergency situations
Ability to relate well and communicate effectively with a diverse group of individuals, in all circumstances
Pass and comprehensive background screening
Have a high school diploma or equivalent
Be 18 years of age or older
Have a current CPR and first aid certification or be able to obtain one within 30 days of hire
Company
Olympic Peninsula YMCA
The Olympic Peninsula YMCA is a non-profit organization that oversees Y programs in Clallam and Jefferson Counties in Washington State.
Founded in 1948
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Wendy Bart
Chief Executive Officer
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