UICGS / Bowhead Family of Companies · 15 hours ago
Customer Technical Support Specialist (Help Desk)
Dahlgren, VA
Full-time
Onsite
Entry, Mid Level
2+ years expUICGS / Bowhead Family of Companies is seeking a Customer Technical Support Specialist (Help Desk) to provide technical assistance and support to RDT&E Network users. The role involves on-site desktop support, phone support for connectivity issues, and maintaining the User Assistance mailbox while participating in the development of Standard Operating Procedures.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide on-site desktop support as needed, provides general help desk support for User Assistance
Provide phone support to user’s to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management
Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database
Utilize the Remedy System (or current ticketing system) to assign and track trouble calls as appropriate
Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance
Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity
Qualification
Required
High School Diploma or Bachelors Degree
Two to five (2-5) years of experience
Must possess the ability to, effectively and efficiently, communicate verbally with the user community
Must be familiar with Department of Defense networking and security accreditation requirements
Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment
Must meet DoD 8570 Information Assurance Technical Level II certification requirements at time of hire
Ability to communicate effectively with all levels of employees and outside contacts
Must be able to lift up to 10-15 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically
Must be able to obtain a security clearance at the Secret level
US Citizenship is a requirement for this contract
Preferred
Knowledge of Video Teleconferencing a plus
Company
UICGS / Bowhead Family of Companies
UIC Government Services (UICGS).
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Hundley
President
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