TEKsystems · 5 hours ago
ISP Technician
United States
Contract
Remote
New Grad, Entry Level
$15/hr - $15.50/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Level 1 Help Desk Technician to provide first-line support to end-users experiencing technical issues. The role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed.
Information Technology
Responsibilities
Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting
Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management
Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement
Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions
Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues
Strong problem-solving skills and attention to detail including multi-tasking
Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude
Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned
Perform other duties as assigned
Qualification
Required
Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting
Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management
Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement
Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions
Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues
Strong problem-solving skills and attention to detail including multi-tasking
Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude
Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned
Perform other duties as assigned
Support, Desktop, Troubleshooting, Customer service, Windows
6 weeks training – Missing more than 1 day can lead to a drop in the program. (internally, will review on a case by case basis)
First 30 days on the floor – first out for any reason will lead to a final warning with or without a doctor's note. Providing a note will count as one instance instead of multiple days of absence. (consider this one pass in the first 30 days)
Planned days off, in advance, would need approval
Second time out while on a warning can lead to a drop. (unless there is an extenuating circumstance that can be explained and documented.) Willing to consider on a case by case basis
NCNS will most likely be a drop and is not tolerated due to lack of communication and following policy
After 30 days we will start to measure attendance compliance. This score can not reach below 92.5% meaning you must be at work 92
All schedules after training require working on either a Saturday or a Sunday or both Sat/Sun with two days off back to back during the week
Preferred
AA or some sort of completed education in Computer Science or related IT field
obtained 2 Certifications in A+, Sec+, Net+ or CCNA
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
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