Support Revolution · 10 hours ago
Infrastructure Services Manager
United States
Full-time
Remote
Senior LevelSupport Revolution is a company that helps organizations reduce software support costs while providing superior service. As an Infrastructure Services Manager, you will lead a global team of DBAs and security specialists, ensuring high-quality Infrastructure Services and overseeing complex Oracle environments.
ConsultingInformation TechnologySoftware
Responsibilities
Lead & develop a global Infrastructure Services team by coaching, mentoring and driving performance
Plan and allocate resources to meet customer demand and ensure smooth service delivery
Leading the design, implementation and ongoing management of Oracle environments on a wide variety of platforms including Linux, Solaris, and Cloud-based systems hosted in AWS and Azure
Oversee technical delivery across multiple Oracle environments, staying hands-on with complex DBA activities when needed
Manage patching, vulnerability management, and security to maintain robust, compliant environments
Ensure compliance with internal policies, security controls, and governance standards
Own and lead technical customer meetings and reviews, and support the Sales Team in technical sales presentations
Foster cross-team collaboration, working closely with Delivery, Sales, Marketing, and Security teams
Act as senior escalation point for operational, technical, and security challenges
Qualification
Required
Experience in managed services, outsourcing, or multi-client environments
Extensive experience as an Oracle Apps DBA
Deep expertise in Oracle Database technologies
Proven experience of leading and mentoring technical teams
Strong customer facing and communication skills with proven experience leading technical customer meetings and reviews
Strong knowledge of infrastructure, patching, vulnerability management, and security governance
Exceptional communication skills to engage confidently with customers and senior stakeholders
Benefits
Generous Annual Leave: Take plenty of time to recharge with 25 days holiday, plus extra days as you grow with us
Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum
Birthday Leave: Celebrate YOU by taking your birthday off
Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication
Company Pension Scheme: Secure your future with our Company pension scheme
Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits
Fully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK - no office required!
Employee Wellbeing: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell
Personal Development: We invest in you with tailored training and career growth
Employee Referral Scheme: Get rewarded for bringing great talent to our team.
Company
Support Revolution
Support Revolution is a third party software firm that provides Oracle and SAP software support and maintenance services.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Smith
Founder and CEO
Company data provided by crunchbase