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Upperline Health · 1 day ago

Field Services System Administrator

United States

Full-time

Remote

Mid Level

Upperline Health is seeking a Field Services System Administrator to manage and support clinic-based IT infrastructure. The role involves deploying, configuring, and maintaining IT systems, providing technical support, and collaborating with centralized IT teams to ensure efficient operations.

Health CareHospitalPersonal Health

Responsibilities

Deploy, configure, maintain, patch, and support clinic-based IT infrastructure, including workstations, peripherals, printers, networking equipment, and local systems

Perform onsite technical support at clinics for escalated hardware, software, networking, and connectivity issues

Support clinic openings, acquisitions, and integrations, including site assessments, hardware staging, installation, and go-live support

Provide Tier 2-3 support for Windows operating systems, endpoint management, identity services, cloud applications, and backup processes

Coordinate and execute integration efforts between clinic systems, cloud platforms, third-party vendors, and the EMR

Respond to incidents and outages with urgency, ensuring rapid system recovery and clear communication to stakeholders

Support associates, clinicians, and executive staff via onsite, remote, phone, and email interactions, maintaining a high level of professionalism and customer service

Collaborate with centralized IT teams to resolve tickets efficiently, document resolutions, and identify opportunities for standardization or automation

Assist with vendor coordination and technology procurement, including hardware selection, deployment standards, and lifecycle management

Participate in after-hours and maintenance windows required to perform work without disrupting clinic operations

Create and maintain technical documentation, diagrams, deployment standards, and configuration recommendations for clinic environments

Identify opportunities to improve field operations through automation, standardization, and process improvements

Will travel 40% of the time

Qualification

Windows operating systemsTechnical supportNetworking equipmentCloud applicationsTechnical documentationCustomer serviceProcess improvementCollaboration

Required