JPMorganChase · 6 hours ago
Client Service Senior Manager
Tempe, AZ
Full-time
Onsite
Senior Level
$96K/yr - $153K/yr
6+ years expJPMorganChase is one of the oldest financial institutions, providing innovative financial solutions to a diverse clientele. The Client Service Senior Manager will lead a team of client service professionals, manage client relationships, and drive strategic initiatives to enhance the client experience within the Commercial Bank.
Asset ManagementBankingFinancial Services
No H1B
Responsibilities
Anticipate and manage work volumes, adhering to established policies and deadlines
Collaborate with stakeholders to effectively resolve client issues / escalations
Analyze and interpret client data to identify trends and develop department strategy
Drive change initiatives, business strategy and technology enhancements programs
Manage in dynamic, high-pressure environments and contribute to business resiliency planning
Attract, develop and retain top talent. Coach and engage – to drive performance
Evaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work culture
Build and maintain a culture of trust, transparency and integrity
Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success
Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape
Ensure teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption
Qualification
Required
Comprehensive knowledge of Treasury Services and/or Custom Card products
Data Analytics & Change Management experience – including presenting finding
Ability to influence others without direct supervision
Ability to provide quantifiable management reporting & present findings
Project Management & Execution
Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
Strategic thinking with the ability to adapt to change
Demonstrated team building skills and ability to work in a team environment
6+ years of client facing work experience
Delivering Coaching and Feedback/People Management
Preferred
Previous Team Management Experience
Bachelor of Science or Business Administration Degree and/or 6+ years equivalent work experience
Google G suites / Microsoft Office adept
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase