Robert Half · 11 hours ago
Customer Service Representative
Minneapolis–Saint Paul, WI
Full-time
Onsite
New Grad, Entry Level
$22/hr - $26/hrRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking a dedicated Customer Service Representative to assist customers with various inquiries while delivering exceptional support.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Handle customer inquiries through a Salesforce-based case management system, ensuring timely and accurate resolutions
Collaborate with internal teams to research and address member and audience concerns effectively
Provide assistance to users navigating media content on smart speaker platforms such as Google Home, Apple Home Pod, and Amazon Alexa
Maintain a comprehensive understanding of company policies, procedures, and relevant regulations
Uphold high standards of customer service, adhering to ethical practices and professionalism
Manage inbound and outbound calls to address customer needs and resolve issues
Perform order entry tasks with attention to detail and accuracy
Deliver clear and effective communication to ensure customer satisfaction
Qualification
Required
Strong communication skills
Passion for helping customers
Experience in a call center or customer service environment
Proficiency in using Salesforce for case management and customer support
Strong skills in handling inbound and outbound calls professionally
Ability to assist customers with technical inquiries, particularly related to smart speaker platforms
Familiarity with order entry processes and data management
Excellent verbal and written communication skills
Knowledge of customer service best practices and ethical standards
Ability to work collaboratively and adapt to changing priorities
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k)
Company
Robert Half
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert.
Founded in 1948
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
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