State of Minnesota · 15 hours ago
Help Desk Technician / Information Technology Specialist 2
St Paul, MN
Full-time
Hybrid
Entry, Mid Level
$28.18/hr - $45.82/hr
2+ years expThe State of Minnesota is a mission-focused financial institution committed to improving the well-being of Minnesotans. They are seeking a Help Desk Technician to provide first level assistance with Agency technology, addressing productivity-impacting issues and ensuring effective technology support for employees.
Government Administration
Responsibilities
Provide Help Desk coverage to serve the technology needs of our Agency employees, resolving time sensitive and productivity impacting duties such as:
Active Directory Object creation (including User Accounts, Security Groups, Organizational Units, etc.)
Printer troubleshooting
Password Resets
Workstation and Operating System troubleshooting that is preventing immediate employee tasks
Workstation (Computer) builds that include installing Windows Operating Systems and other productivity software
Basic Windows Operating System, Microsoft Office, and Network troubleshooting
Document, analyze, and resolve or escalate technology incidents experienced by Agency employees
Create and/or maintain technical documents for, internal technology implementation and maintenance processes
Provide initial technology assistance and training to new employees on their start date
Participate, at an appropriate level, in technology projects as needed
Performs other duties as assigned
Qualification
Required
Two (2) years of experience on an Information Technology Help Desk troubleshooting employee IT issues including: PC troubleshooting, Troubleshooting Local Area Networks, Training end users in Microsoft Office or Microsoft Office installation and troubleshooting, Using Help Desk ticket management software
Demonstrated experience in: Training end users in Windows 11 and/or Windows 11 installation and troubleshooting, Using Active Directory to create User Accounts, User Account Templates, Security Groups, Organizational Units, working with and understanding the role of Active Directory Object Attributes, etc
Intermediate knowledge of New Technology File System (NTFS): applying permissions across multiple levels of a directory structure
Demonstrated ability to troubleshoot and solve IT issues quickly
Demonstrated exceptional Customer Service experience
Demonstrated organizational, time management, interpersonal and team skills and dependability
Cultural competency as demonstrated by skills for communication and interaction across cultures and awareness of one's own world view and that different world views exist
Preferred
Associates or Bachelor's degree in Computer Science or Information Technology related field of study
Experience Microsoft System Center Configuration Manager
Web conferencing systems support (Teams and GoToMeeting) – Support web conferencing meetings as technical support
CVENT Experience: You will work along-side a teammate who is the primary point of contact and with internal clients to provide technical support and strategy with all aspects of Cvent. This will include formatting complex surveys, event registration forms, and report creation
AV Technology Support- Assists in providing technical support and setup of AV equipment in conference rooms and other spaces as needed
Benefits
Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being
Training, classes, and professional development
Student Loan Reimbursement (pilot program)
Tuition Assistance Program
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
Employee Assistance Program (EAP) for work/life support
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Company
State of Minnesota
State of Minnesota provides information for residents, businesses, government, employment, education, and travel.
10001+ employees
H1B Sponsorship
State of Minnesota has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Tim Walz
41st Governor of Minnesota
Recent News
2026-01-22
2026-01-16
Company data provided by crunchbase