Cordance · 15 hours ago
Account Manager-Blue Link
United States
Full-time
Remote
Senior Level
5+ years expCordance is a company that provides integrated Enterprise Resource Planning software for small to mid-sized wholesalers and distributors. As an Account Manager, you will build strong relationships with accounts, identify growth opportunities, and collaborate with internal teams to enhance customer success and drive business growth.
SaaSSoftware
Responsibilities
Serve as the primary relationship owner for a portfolio of mid-market and enterprise accounts
Build trust and alignment with decision-makers and day-to-day champions across customer organizations
Proactively manage contract renewals to ensure consistent customer satisfaction and retention
Anticipate risks, identify at-risk accounts early, and execute mitigation strategies to maintain long-term relationships
Identify expansion opportunities within your book of business by uncovering additional use cases, products, or features that deliver ROI
Partner with Sales Leadership and Marketing to design and execute targeted account growth campaigns
Develop detailed account plans that track health, usage, renewal timelines, and growth potential
Leverage CRM data and customer insights to prioritize opportunities and plan proactive engagement
Deeply understand customer goals, challenges, and success metrics
Position Cordance solutions to drive measurable business outcomes, acting as a strategic advisor rather than a transactional contact
Work closely with Customer Success, Sales Leadership, and Marketing to deliver coordinated value and seamless customer experiences
Share actionable feedback with Product and Marketing to inform go-to-market and customer engagement strategies
Maintain accurate forecasts and renewal tracking within HubSpot (primary CRM across BUs)
Drive operational excellence through consistent pipeline visibility and disciplined communication
Qualification
Required
5+ years of account management or customer-facing SaaS experience with a strong record of retention and account growth
Proven ability to manage a portfolio of mid-market or enterprise accounts with multiple stakeholders
Demonstrated success driving upsell and cross-sell revenue through consultative engagement
Strong relationship-building, communication, and negotiation skills
Analytical mindset with the ability to assess account health, interpret metrics, and develop data-driven plans
Proficiency in CRM tools (HubSpot preferred) for tracking renewals, opportunities, and forecasting
High degree of ownership, organization, and accountability in managing customer success and revenue outcomes
Preferred
Experience in B2B SaaS account management, ideally within verticals such as Education, Industrials, or Technology
Familiarity with customer success frameworks and metrics (e.g., Net Revenue Retention (NRR), churn, adoption, usage expansion)
Success working cross-functionally with Customer Success and Sales Leadership to coordinate account strategies
Ability to manage multiple complex relationships while maintaining strategic focus on growth and customer outcomes
Company
Cordance
Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeffrey Schwimer
Co-founder, Head of M&A
Eric Wood
Chief Technology Officer
Recent News
Prolific North
2025-10-11
BioWorld Financial Watch
2025-01-28
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