Scalence L.L.C. · 16 hours ago
Application Support Programmer
Charlotte, NC
Full-time
Onsite
Mid Level
3+ years expScalence L.L.C. is seeking a highly skilled professional with a strong background in IT production support to join their team. The successful candidate will provide comprehensive support for infrastructure and application components critical to the technology platforms, working on complex projects, often independently.
Information Technology & Services
No H1B
Responsibilities
Use monitoring tools to proactively identify and research potential production incidents
Respond to alerts regarding potential production incidents and escalate as needed
Perform trending and analysis using monitoring tools and reports to proactively identify potential issues
Partner with Change Operations to support all Change implementations
Identify opportunities for additional monitoring and automation and collaborate with Monitoring Architecture and Engineering
Develop and execute procedures for troubleshooting and resolving issues
Qualification
Required
3-5 years' experience in IT production support or equivalent
Knowledge of Splunk, Dynatrace, Sitescope, Tivoli Netcool/WebGUI
Experience with .NET Core, Java Virtual Machine, Windows
Experience in an ITIL based role, such as Service Desk, Incident, Problem or Change Management, Triaging Issues
Experience in a large IT production support environment
Preferred
ITIL Foundation/Intermediary certification
Ability to work in non-contiguous shifts including the potential for weekend days
Proven ability to work independently and multitask effectively in a complex environment
Excellent verbal and written communication skills; strong influencer, facilitator, and collaborator
Pro-active, enthusiastic, flexible, results-driven with attention to detail
Applicants must be able to work directly for Artech on W2
Benefits
Inclusive and diverse work environment.
Opportunities for professional growth and development.
Supportive team culture that values collaboration and innovation.
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase