TEKsystems · 15 hours ago
Customer Service Support
Burlington, NJ
Contract
Onsite
Entry Level
$21/hr - $21/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service Support Specialist. The role involves ensuring high-quality service delivery during the relocation of household goods while coordinating with various teams and managing customer interactions.
Information Technology
Responsibilities
Work closely with our sales staff and operations planners and dispatchers to insure we deliver the highest level of quality service available
Responsible for all daily activity related to the successful relocation of household goods
Obtains orders, gathers complete customer information, and quotes client orders
Prepare estimates and coordinate third party services
Create and update customer profiles
Register orders, print tickets, and bills of lading to operations
Send correspondence to client, confirming move date
Handle all military OA/DA requests
Post-move quality calls
Prepare driver paperwork and client reports as required
Ensure invoicing accuracy to client
Handle international relocations, including bookings as well as OA/DA
Initiate quick claim process
Provide solutions to customer issues
Schedule services with dispatch
Assist other team members as needed
Decision making/ problem solving responsibility for non-revenue related issues such as third party service issues, quick claim settlements and date extensions
Be the main point of contact for the customer
Qualification
Required
Strong communication skills
2+ years of administrative, customer service and operational support
Microsoft office skills
Ability to work in a fast paced environment
Preferred
Logistics/transportation experience preferred
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase