NEOGOV · 8 hours ago
INTERNAL ONLY: CDM Operations Supervisor (Program Coordinator II) / 60018564
Richland County, SC
Full-time
Onsite
Senior Level
$52K/yr - $89K/yrNEOGOV is seeking a CDM Operations Supervisor for the Department of Health and Human Services in South Carolina. The role involves overseeing employee training, managing daily workflow, and ensuring high levels of customer service while maintaining a productive workplace environment.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Leads a team of skilled Records Analysts, directing the efforts of staff and managing work within the team. Monitors daily team member performance. Implements agency-standard workflow processes and procedures. Offers direction to team members regarding the efficacy of agency policies, procedures, and processes. Ensures that analysts are held responsible for adhering to the established guidelines regarding attendance and the execution of workplace responsibilities
Provides high level of customer service when additional information is requested
Supervisor responsibilities include coaching, mentoring, and developing team skills. Supervisor is responsible for collaborating with EEMS training department for the training of new staff. Supervisor may delegate tasks to team leads to assist in the training and development of the team. Supervisor is also responsible for reviewing quality reports to assess the need for additional training for team members
Maintains a professional demeanor and communication style, ensuring that communication and interactions with coworkers, supervisors, and beneficiaries is clear, polite, and concise. Participates in customer service and privacy training and ensures that confidential or private information is maintained in accordance with State and Federal law as articulated through departmental policies and training
Qualification
Required
A bachelor's degree and relevant professional experience in social service programs, business administration, general administrative management or relevant program experience
An equivalent combination of experience and education may be considered with prior State Human Resources approval
Sitting or standing for long periods of time
A valid driver's license is required
Requires holder to drive routinely
Preferred
Knowledge of automated records and information storage and retrieval systems
Knowledge of and ability to apply records and information management principles and techniques
Ability to exercise judgment and discretion
Ability to establish and maintain effective working relationships
Ability to effectively manage time and prioritize tasks and projects with competing deadlines
Demonstrated ability to lead and manage a staff
Ability to communicate and collaborate with staff from different levels of the workforce
Must have computer proficiency skills including, Microsoft Office software, internet browsers, and using multiple operating systems at one time
Must be able to perform basic mathematical computations
Familiar with HIPAA and confidentiality laws
Benefits
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
15 days annual (vacation) leave per year.
15 days sick leave per year.
13 paid holidays.
State Retirement Plan and Deferred Compensation Programs.
Health insurance; retirement and savings plan options; and paid vacation and sick leave.
Tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase