USAJOBS · 10 hours ago
HEALTH TECH (TELEHEALTH CLINIC)
Bangor, Maine, USA
Full-time
Onsite
Entry, Mid Level
$57K/yr - $57K/yr
1+ years expThe VA Maine Healthcare System is seeking a Health Technician (Telehealth Clinical)-Advanced for their Bangor, Maine campus. This role involves coordinating and managing telehealth technologies, providing training, and ensuring efficient telehealth operations to support patient care.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Coordinating, installing, maintaining and managing the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT
Providing established standardized competency based training, guidance and information on the use of advanced telehealth technologies to patients, staff, and providers
Providing established standardized competency based training for telehealth technology, facilitating interactive simulations for clinical staff participating in telehealth programs
Participating in performance improvement activities aimed at improving the efficiency of the patient telehealth processes
Developing reporting procedures, sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures
Coordinating clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource based scheduling
Supporting designated complex telehealth programs that require advanced technical skillsets'
Preparing the clinical environment, which may include preparing medical and telecommunications equipment
Serve as tele-presenter, during clinical video telehealth (CVT) and VVC encounters
Establishing and maintaining video conferencing connections
Making introductions between patient site and provider site
Serve as an imager and data manager for store and forward telehealth (SFT) clinical encounters/tasks
Ensuring patient care is delivered safely by following appropriate procedures for cleaning clinical equipment and the care environment - following patient safety guidelines, protocols, and procedures
Completing standardized clinical questionnaires and templates
Ensures protection of patient privacy
Receiving/scheduling requests for simple &/or complex intra-facility and inter-facility telehealth appointments, using electronic resource-based scheduling system
Screening patients for Telehealth modality
Referring patients to appropriate care
Monitoring/maintaining schedules of rooms, patients, technologies, clinical providers and presenters, to ensure efficient telehealth operations
Providing patient education, via approved materials
Supporting the Veteran in completing patient satisfaction surveys
Communicating effectively w/clinical and administrative staff
Configuring, installing, troubleshooting, cleaning, and performing minor/routine maintenance of assigned telehealth technology
Providing established education and training to Veterans and clinicians, on the use of telehealth technologies
Serving as point-of-contact to answer questions/address concerns related to telehealth technologies
Maintaining knowledge of, and skill in, applying an extensive body of rules, procedures, and operations, in telehealth-related technologies and a variety of computer hardware/software used for telecommunication, data entry and retrieval, record maintenance, document and report generation
Maintaining regular contact with more experienced staff members, and the facility Telehealth Coordinator, to deduce process issues, equipment needs, problems, data collection, and any other logistical issues
Arranging and completing test video calls with Veterans, in preparation for clinical encounters, using telehealth technologies
Ensuring information/resources are maintained for local & remote telehealth providers
Completing other duties as assigned
Qualification
Required
U.S. Citizenship
Proficient in written and spoken English
One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician
Four academic years above high school leading to a bachelor's degree with courses related to the occupation
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as biological science, surgical technician courses, nursing assistant or other courses related to the position
An associate's degree in a health care related field
Six months of experience in the health care field and successful completion of a course for healthcare technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces
Ability to use independent technical judgment to analyze, evaluate and resolve problems
Knowledge of quality control and assurance procedures and principles of performance improvement
Ability to function effectively between competing priorities
Knowledge of proper inventory management, maintenance and troubleshooting of telehealth equipment
Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work
Ability to assist in Health Technician (Telehealth Clinical) development, outcome management and strategic planning
Ability to perform successful knowledge transfer regarding the use of telehealth technologies
Preferred
Experience with VA Video Connect
Experience with Clinical Video Telehealth
Experience with Store & Forward
Experience with CPRS
Experience with Scheduling
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
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