NEOGOV · 8 hours ago
Lan Support Technician I
Cumming, GA
Full-time
Onsite
Entry Level
$54K/yr - $54K/yr
1+ years expNEOGOV is a company dedicated to providing technology solutions for government agencies. The Lan Support Technician I role involves performing technical work related to the installation, configuration, maintenance, and user support of networked computer hardware and software.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assisting with the monitoring the primary helpdesk phone, providing support for end users
Manages level 1 helpdesk requests using the county helpdesk system including password resets and authentication issues, basic Microsoft office issues, internet browsers issues, and any general computer questions that may arise
Ensuring tickets are routed and assigned to the appropriate staff based on the department routing protocols
Assists senior technicians in the installation and configuration of county computer systems, peripherals, smartphones, tablets, and software; connects county managed computer hardware to LAN/WAN networking components, including, routers, and switches; configures network software components for LAN/WAN connectivity; monitors network resources and usage; researches, installs, and supports user-specific software; performs system upgrades of hardware and software; downloads software updates and device drivers; performs modification or maintenance of software applications; installs data jacks and network cabling to ensures LAN/WAN connectivity; removes/replaces hardware components such as processors, memory modules, video card, sound cards, network cards, motherboards, or hard drives
Assists senior technicians in establishing, implementing, and maintaining system security measures; ensures integrity of system data; establishes security access to various computer systems or programs for authorized users; changes passwords and/or removes user accessibility as appropriate
Assists senior technicians in monitoring working conditions of equipment and performs general/preventive maintenance tasks such as clearing paper jams; performs cleaning and preventive maintenance of equipment as needed
Assists senior technicians to ensure end user computers are always up to date with the latest security and critical updates for installed operating systems, antivirus application or any other security platform deployed
Communicates with hardware/software vendors, service representatives, and technical support representatives as appropriate; provides information concerning operational and/or mechanical problems as appropriate
Assists senior technicians and IT management in identifying new processes and alternatives to resolve problems or improve/enhance operations; evaluates performance of systems and programming to meet growing needs
Research error messages for troubleshooting of systems and applications via website knowledge bases
Assists management in reviewing product specifications and makes recommendations regarding computer, hardware, and software purchases and usage based on operational and intended use when required
Assists senior technicians and IT management with maintaining current inventory records of all computer hardware, software, and related components; conducts periodic inventory counts; coordinates receipt of incoming materials, unpacking/verification of materials, and delivery of equipment to appropriate location
Assists senior technical staff and management of county IT retired computer surplus
Maintains logs/documentation with the county helpdesk system of work activities, time tracking, computer operations, system modifications, maintenance activities, installations, and other activities; documents status of repairs with the county helpdesk system updating when required for accurate reporting
Assists senior technical staff in monitoring various statistical data; makes applicable calculations; analyzes data and identifies trends; summarizes data and assists in preparing reports
Prepares or completes various forms, reports, correspondence, logs, status reports, notices, return merchandise authorization forms, purchase requests, inventory records, spreadsheets, flow charts, diagrams, statistical analyses, technical documents, or other documents when appropriate or required
Receives various forms, reports, correspondence, invoices, delivery documentation, requests for support, electronic documents, diagnostic reports, department-specific forms/documentation, technical support documentation, program updates, specifications, technical journals, manuals, online resources, reference materials, catalogs, directories, policies, procedures, or other documentation; reviews, completes, processes, forwards or retains as appropriate
Communicates with senior technicians, supervisors, employees, other departments, users, vendors, manufacturer representatives, state/federal agencies, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems
Makes site visits to County offices and other locations as needed to provide computer support when required; utilizes county provided remote desktop support tools for initial triage of all support requests
Maintains a working knowledge of a variety of computer operating systems and software programs associated with work activities, which may include support of various Microsoft Office product suites, remote and onsite presentation solutions, general networking, communications, scanning, remote access solutions, diagnostic, utilities, Internet browsers, e-mail operations, email applications, email archiving, O365 cloud hosted email, SCCM, End Point Protection (Antivirus)
Maintains working knowledge of various computer programs utilized by County departments listed in the IS&T Applications Catalog in order to troubleshoot hardware/software problems
Maintains a constant awareness of new products, technologies, trends, and advances in the profession; reads professional manuals and publications to increase knowledge of computer operations; attends user group meetings, conferences, workshops, and training sessions as appropriate or as required by the department
Customizes individual computing environments as required and approved that are above and beyond normal operational needs
Operates a motor vehicle to conduct site visits, transport computer components, or perform other work activities
Provides assistance to other employees or departments as needed; performs other related duties as required and assigned by IT management
Serves in the department's on-call rotation as required for technical support both internal and external department needs and technical operations
Provides assistance to other internal staff or departments as needed
Qualification
Required
High school diploma or GED with one (1) year of college level course work or vocational training in computers or telecommunications
One (1) year previous experience and/or training in computer training, computer network installation, administration, or maintenance support activity
Must possess and maintain a valid Georgia driver's license
Benefits
Personal Leave Accrual
Observed Holidays
Medical Insurance
Dental Insurance
Vision Insurance
Basic Life & AD&D Insurance
Disability Insurance – Short Term and Long Term
Additional Life Insurance and AD&D
Retirement Plan (401K)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase