Acosta · 8 hours ago
Associate Experience Advisor Lead
Jacksonville, FL, United States
Full-time
Onsite
Mid, Senior Level
$52K/yr - $65K/yr
4+ years expAcosta is a company focused on enhancing the associate experience, and they are seeking an Associate Experience Advisor Lead to guide their team. The role involves resolving escalated associate inquiries, developing reports, and participating in cross-functional projects to improve HR processes.
MarketingSales
Responsibilities
Serve as an escalation point for associates to resolve their questions related to policies, procedures, processes and/or their specific situation
Research associate inquires and requests, and coordinate resolutions with internal partners as needed
Use case management tool for recording and administering requests and may assist other service center associates with opening, recording, processing or closing cases
Develop reports to track progress in the case management tool and provides insight into associate trends
Actively participate in cross functional projects that help drive delivery on company goals
Partner with leadership to improve defined HR procedures and process methods to efficiently and accurately meet performance goals
Take the lead on creating and maintaining detailed documentation of business processes including workflows and standard operating procedures
Maintain confidentiality of department and associate information according to established practices
Strive to meet and exceed metrics and Service Level Agreements (SLAs) where applicable
Mentor junior level staff with the focus on development for the overall betterment of the team and department
Perform other duties as required and/or assigned
Qualification
Required
Associates Degree
Associates degree in Human Resources, Business or related field or equivalent education and experience
Minimum 4 years' related experience in Human Resources
An associate first mindset with dedication to internal customer service and company culture
Strong verbal and written communication skills; demonstrated ability to effectively with peers, management, teammate and vendors
Strong organizational and time management skills
Strong attention to details
Ability to remain calm under pressure and de-escalate situations
Ability to manage expectations, process and multiple projects simultaneously
A roll up your sleeves and dive in approach with willingness to assist other functions as needed to achieve or exceed department and company business objectives
Ability to work with little supervision and deliver results
Company
Acosta
Acosta brings simplicity to retail sales.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Berkshire Partners
2014-07-28Acquired
2003-01-27Series Unknown
Leadership Team
Darian Pickett
Chief Executive Officer
Linda Hodnett
Retired VP of Sales
Recent News
Company data provided by crunchbase