Aston Carter · 2 hours ago
Customer Service Representative
Richmond, VA
Contract
Onsite
Entry, Mid Level
$20/hr - $21/hr
2+ years expAston Carter provides world-class corporate talent solutions, and they are seeking a dedicated Customer Service Representative to handle inbound calls and assist customers with various inquiries. The role involves addressing questions related to service activation, payment inquiries, and resolving issues while performing monetary adjustments as necessary.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Answer basic to complex customer questions regarding service, payments, and usage
Investigate and adjust gas and water usage discrepancies from daily meter read exception reports
Research and respond to customer inquiries promptly and efficiently
Generate service orders and coordinate with other departments when needed
Enter monetary adjustments accurately
Perform monetary adjustments for customer-owned cooling towers and irrigation meters
Prepare reports for special billing accounts
Collect data for new customers, calculate deposits, and inform them of payment options
Perform additional duties as assigned
Qualification
Required
At least 2+ years of customer service experience
Experience in retail is acceptable due to in-person interactions
Proficiency in Microsoft Office Suite, especially Excel and Word
Ability to work independently and develop solutions
Demonstrated analytical skills and the ability to think outside the box
Excellent written communication skills with strong grammar
Familiarity with older software systems, specifically Banner CIS
Ability to handle outbound and inbound calls professionally
Knowledge of customer service best practices and procedures
Understanding of utility rates and regulations
Proficiency in data entry and computer skills
Strong telephone etiquette and interpersonal communication skills
Basic mathematics and writing skills
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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