EV · 9 hours ago
Technical Support Engineer (m/f/d) - Arizona
Tempe, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expEV Group is a leading provider in the semiconductor industry, seeking a Technical Support Engineer to enhance customer support and service. The role involves planning and executing software-specific tasks, providing technical assistance, and ensuring the maintenance of software products on customer equipment.
ElectronicsOil and GasVideo
Responsibilities
Planning and execution of assigned software specific tasks
Execute independent testing and qualification of EVG equipment software
Prepare, report and communicate software specific topics to customer (risk analysis, change documentation, function test protocols)
Responsible for organizing, tracking and filing all software revisions (for all relevant equipment types) for North America as required by HQ
Participate and/or lead failure analysis with HQ R&D departments
Provide support to regional technical support team in all software specific matters, including log-file analysis and information acquisition
Maintenance of all software products on customer equipment (patches, backups, version updates)
Perform data and performance analysis of the installed base at key customers
Support the technical support hotline during normal working hours
Ensure technical support issue tracking system is fully adhered to
Researches internal and external equipment configuration inquiries
Develops, recommends and/or implements field and customer on-the-job training requirements
Coordinates customer and affiliate meetings, teleconferences, visits and support logistics
Develops strategies with customers and onsite engineers for collection and reporting of equipment performance data and generation of reliability reports
Visits customers and affiliates to review customer issues and provides required technical support and recommendations
Initiates quotation for training, parts, retrofits and upgrades
Maintains and performs repairs on company demo cleanroom equipment
Develops and implements plans to increase productivity through tracking equipment performance and plan uptime improvement
Keeps informed and trained on the company’s most current systems, methods and procedures
Prepares troubleshooting and repair guides for Best Known Methods
Mentors and provides technical assistance and training to less experienced personnel
Exhibits good housekeeping practices in all work areas
Qualification
Required
This position requires an Associate's Degree or Bachelor's Degree in a related engineering field or up to three (3) years of experience installing/repairing semiconductor/electronic production equipment
Strong technical knowledge of electronics at a level to troubleshoot from schematics and understand functions of standard electronic components
Advanced electromechanical troubleshooting skills
Knowledge of statistical process control
Familiarity with common tools and understanding of vacuum systems, motors, encoders, hydraulics, pneumatics and robotics
Knowledge of quality improvement process methods and terminology
Ability to identify and solve advanced process-related system problems
Strong customer support and interpersonal skills to be able to interface with Field Service Engineers and customers under stressful conditions while maintaining a professional demeanor, respect and courtesy at all times
Ability to communicate and demonstrate professional conduct with all levels of Management and personnel
Strong organizational skills
Complete understanding of international logistics ad project schedule/management
Must possess skills that can assist with cross-functional team building
Must have strong negotiation skills and understanding of other cultures
Must have strong PC skills including Word, Excel, PowerPoint and Windows
Must be able to work extended hours and/or flexible shifts, as required
Must be able to travel domestically and internationally overnight, as needed, up to 30% of the time
Must possess a valid passport
While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds
Visual acuity required
Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally
Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 30% of the time
Preferred
At least two (2) years of experience with an EVG tool platform
Knowledge of SAP, Canbus and Motion controllers
Benefits
Mentorenprogramm und unbefristete Dienstverträge
EVG-Zusatzurlaub
Gratis Kindergarten, Krabbelgruppe und Ferienbetreuung
Mitarbeitervergünstigungen
Insider-Restaurant
Flexible Arbeitszeiten
Company
EV
EV specialise in delivering visual analysis that provides timely insight to well and pipeline operators, helping them to understand and resolve their most complex issues.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Lime Rock Partners
2014-06-25Acquired
2010-07-01Private Equity
Leadership Team
Fraser Louden
CEO
David Proctor
Chief Financial Officer
Recent News
EIN Presswire
2025-11-03
Company data provided by crunchbase