Operations Technician II jobs in United States
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Infomatics Corp · 5 hours ago

Operations Technician II

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Infomatics Corp is seeking an Operations Technician in their Broadband NOC. This role is responsible for monitoring and maintaining the Broadband network, managing trouble tickets, and collaborating with field operations and tech support to ensure network reliability.

ConsultingInformation TechnologySoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Maintain excellent acknowledgement and response time to alarms and customer calls
Provide quality documentation of network failures and maintenance activity
Establish factual data to allow management and vendors to understand the problem and prevent recurrence
Analyze, diagnose, sectionalize, isolate, and resolve trouble situations
Manage and correlate multiple trouble reports
Communicate with internal customers and others in a repair situation
Provide Tier I support in platforms supported
Interact with all Tier repair teams. Initiate internal/external escalations, as necessary
Provide follow up and closure of assigned trouble tickets
Works in 24x7 environment and may need to work evenings, nights and/or weekends and holidays

Qualification

Broadband network knowledgeNetwork architecture experienceElement Management Systems (EMS)Ethernet router/switch knowledgeOperational Support Systems (OSS)OralMicrosoft Office proficiencyTechnical support experienceNetwork Operations Center experienceInterpersonal communicationsWritten skills

Required

Knowledge and experience in network architecture of Broadband / DLSAM network systems and configurations
Basic understanding of Ethernet router / switch and ATM network equipment is a plus
Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems
Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite

Preferred

Industry certifications (Business Management or Technical Certification)
Awards for operational or customer service excellence
Experience working as a technical support analyst/specialist
Experience working in a Network Operations Center

Company

Infomatics Corp

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With a distinguished client list that includes Fortune 500 companies, we work hard to keep Infomatics at the forefront in the ever-changing IT landscape, retooling our workforce and hiring the brightest minds from across the globe.
dateFounded in 2005
location
Dulles, Virginia, USA
people-size51-200 employees
web-link
https://www.infomaticscorp.com

H1B Sponsorship

Infomatics Corp has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (39)
2023 (111)
2022 (216)
2021 (180)
2020 (144)

Funding

Current Stage
Growth Stage
Company data provided by crunchbase