Customer Service Coordinator jobs in United States
info-icon
This job has closed.
company-logo

DOC Services, Inc. · 6 hours ago

Customer Service Coordinator

positionLake City, MN
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

DOC Services, Inc. is a family-owned Minnesota company with over 70 years of experience in material handling and safety solutions. They are seeking a Customer Service Coordinator who will provide exceptional service to customers, manage orders, and support sales efforts while maintaining a positive team-oriented attitude.

CommercialCustomer ServiceManufacturingTechnical Support

Responsibilities

Provide exceptional service to customers via phone and email
Respond to inquiries about products, pricing, specifications, and availability
Enter and manage quotes, orders, RMAs, and basic technical support requests
Accurately maintain customer data and track activity in CRM/ERP systems
Educate customers on products and recommend solutions based on their needs
Partner closely with Sales and internal teams to support customer and business goals
Follow up on quotes, conduct satisfaction outreach, and support engagement efforts
Identify issues, problem-solve, and suggest process improvements
Maintain a positive, team-oriented attitude

Qualification

Customer service experienceERP/CRM systemsMicrosoft OfficeCommunication skillsSales support experienceMultitasking skillsOrganization skillsCustomer-first mindset

Required

High school diploma or equivalent
Strong communication, organization, and multitasking skills
Comfort with Microsoft Office, Outlook, and Excel
Customer-first, solution-oriented mindset

Preferred

1+ years of customer service experience
Experience with ERP/CRM systems (NetSuite or Epicor a plus)
Sales support experience a plus

Benefits

PTO
Nine (9) Paid Holidays
Medical, Dental, Vision
401K plan
Profit sharing
Referral program
Friendly, Collaborative Team Environment
Personal and Professional Growth Potential
Great work-life balance - NO WEEKENDS

Company

DOC Services, Inc.

twittertwitter
company-logo
Equipment Solutions: ⬢ Commercial HVAC + Refrigeration ⬢ Electro-Mechanical ⬢ Industrial Cleaning Equipment ⬢ Material Handling ⬢ Paint Automation For over 35+ years, DOC has provided our trusted partners with innovative, custom, total facility solutions for their commercial equipment needs.
dateFounded in 1988
location
Fort Mill, South Carolina, USA
people-size201-500 employees
web-link
https://docservices.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
2024-07-22Acquired

Leadership Team

leader-logo
Eric Swanson
Chief Executive Officer
linkedin
leader-logo
Amanda Edwards
Chief People Officer
linkedin
Company data provided by crunchbase