Apolis · 2 months ago
Microsoft Intune SME Tech Engineer
Nashville, TN
Full-time
Hybrid
Senior LevelApolis is a company seeking a Microsoft Intune SME Tech Engineer to develop and maintain Surface release builds and provide third-line engineering support for escalated issues related to Microsoft Intune. The role involves designing knowledge bases, collaborating with security teams, and overseeing the lifecycle of Windows devices while implementing automation and compliance strategies.
ConsultingEnterprise ApplicationsEnterprise Resource Planning (ERP)Information TechnologyIT InfrastructureIT ManagementMobileSoftwareWeb Hosting
No H1B
U.S. Citizen Only
Responsibilities
Develop and maintain Surface release builds, including validation processes, deployment automation, and comprehensive technical documentation to support consistent and scalable rollouts
Provide third-line engineering support for escalated issues related to Microsoft Intune, Windows Autopilot, and Windows OS, working closely with L3 operations teams to resolve complex technical challenges
Design, build, and maintain a structured knowledge base, including technical documentation, troubleshooting guides, and end-user support articles to promote self-service and reduce support overhead
Identify, document, and implement workarounds for known issues, while continuously improving operational processes through scripting, automation, and workflow optimization
Collaborate with security and compliance teams to support endpoint hardening, reduce risk exposure, and ensure alignment with organizational security standards
Customize and manage Windows OS builds, including branding, provisioning logic, and seamless integration with Autopilot and Azure Active Directory environments
Create and manage Intune Configuration Profiles, Compliance Policies, Microsoft Defender settings, Firewall rules, and other mobile device management (MDM) controls to enforce consistent device configurations
Oversee the full lifecycle of Windows devices, from provisioning to retirement, with additional experience in managing iOS, iPadOS, and macOS devices considered a plus
Package and deploy enterprise applications using PowerShell App Deployment Toolkit (PSADT), ensuring automation, version control, and rollback capabilities are in place
Implement and monitor patch management and vulnerability remediation strategies, ensuring timely updates and alignment with security best practices
Design and support certificate-based authentication workflows using SCEP and NDES for both user and device scenarios
Develop automated solutions to enforce compliance policies and streamline policy deployment using Intune and related tools
Skilled in PowerShell for scripting, automation, application packaging, and system configuration
Conduct performance tuning and capacity planning to ensure the scalability and reliability of Intune services and related infrastructure
Perform proactive monitoring and health checks of Intune deployments to detect and resolve issues before they impact end users
Collaborate with cross-functional engineering and operations teams to improve the overall user experience and drive innovation in endpoint management
Develop and execute test plans to validate new features, updates, and configurations within the Intune environment before production rollout
Provide mentorship and technical guidance to junior engineers, fostering a culture of continuous learning and collaboration
Analyze performance metrics and operational data to identify trends, generate insights, and recommend improvements to optimize endpoint management strategies
Qualification
Required
Develop and maintain Surface release builds, including validation processes, deployment automation, and comprehensive technical documentation to support consistent and scalable rollouts
Provide third-line engineering support for escalated issues related to Microsoft Intune, Windows Autopilot, and Windows OS, working closely with L3 operations teams to resolve complex technical challenges
Design, build, and maintain a structured knowledge base, including technical documentation, troubleshooting guides, and end-user support articles to promote self-service and reduce support overhead
Identify, document, and implement workarounds for known issues, while continuously improving operational processes through scripting, automation, and workflow optimization
Collaborate with security and compliance teams to support endpoint hardening, reduce risk exposure, and ensure alignment with organizational security standards
Customize and manage Windows OS builds, including branding, provisioning logic, and seamless integration with Autopilot and Azure Active Directory environments
Create and manage Intune Configuration Profiles, Compliance Policies, Microsoft Defender settings, Firewall rules, and other mobile device management (MDM) controls to enforce consistent device configurations
Oversee the full lifecycle of Windows devices, from provisioning to retirement, with additional experience in managing iOS, iPadOS, and macOS devices considered a plus
Package and deploy enterprise applications using PowerShell App Deployment Toolkit (PSADT), ensuring automation, version control, and rollback capabilities are in place
Implement and monitor patch management and vulnerability remediation strategies, ensuring timely updates and alignment with security best practices
Design and support certificate-based authentication workflows using SCEP and NDES for both user and device scenarios
Develop automated solutions to enforce compliance policies and streamline policy deployment using Intune and related tools
Skilled in PowerShell for scripting, automation, application packaging, and system configuration
Conduct performance tuning and capacity planning to ensure the scalability and reliability of Intune services and related infrastructure
Perform proactive monitoring and health checks of Intune deployments to detect and resolve issues before they impact end users
Collaborate with cross-functional engineering and operations teams to improve the overall user experience and drive innovation in endpoint management
Develop and execute test plans to validate new features, updates, and configurations within the Intune environment before production rollout
Provide mentorship and technical guidance to junior engineers, fostering a culture of continuous learning and collaboration
Analyze performance metrics and operational data to identify trends, generate insights, and recommend improvements to optimize endpoint management strategies
Company
Apolis
Apolis is a IT consultancy that offers provides ERP solutions, hosting, assessment, web and mobile, IT staffing and IT workforce solutions.
Founded in 1996
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Amar Shokeen
President/ CEO
Rita Shokeen
COO
Company data provided by crunchbase