New York City Fire Department · 15 hours ago
Member Service Representative
Brooklyn, NY
Full-time
Onsite
Mid Level
$45K/yr - $74K/yr
3+ years expThe Fire Department, City of New York (FDNY) is seeking a full time Member Services Representative in the Bureau of Health Services. The successful candidate will handle member inquiries regarding the WTC Medical Program, schedule exams, and assist with authorizations while ensuring member issues are resolved satisfactorily.
Public Safety
Hiring Manager
Petrena Freemantle
Responsibilities
Answer member telephone inquiries regarding the WTC Medical Program
Schedule WTC exams
Assist members and providers with WTC authorizations
Follow protocols to provide correct answers
Log standardized details of all calls
Identify and resolve member Program problems
Follow up until satisfactory solutions are found
Qualification
Required
High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above
Education and/or experience which is equivalent to '1' above
Company
New York City Fire Department
As first responders to fires, public safety and medical emergencies, disasters and terrorist acts, FDNY protects the lives and property of New York City residents and visitors.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Benny Thottam
Chief Information Officer
Igor L.
Assistant Deputy ACCO
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