Coreforcetech · 7 hours ago
Senior Implementation Engineer
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $130K/yr
7+ years expCoreforce builds mission-critical software for public safety agencies, focusing on Computer-Aided Dispatch, Records Management, and Jail Management systems. The Senior Implementation Engineer will lead technical delivery for public safety customers, configuring complex deployments and ensuring the technical success of implementations from kickoff to go-live.
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Hiring Manager
Debby Millar, Manager, HR
Responsibilities
Lead implementations: Own the technical delivery of complex agency deployments—configuration, data migration, integration setup, and go-live support
Build integrations: Connect our platform to state/federal systems (NIBRS, NCIC) and third-party CAD peripherals like mobile data terminals and in-car video
Migrate customer data: Execute data migrations from legacy CAD/RMS/JMS systems, working with messy real-world data under timeline pressure
Troubleshoot under pressure: Resolve production issues for live agencies, often with tight timelines and high stakes
Configure complex workflows: Translate agency operational requirements into platform configuration—call routing rules, unit recommendations, report templates, jail booking flows
Collaborate cross-functionally: Work with Product, Platform, and Operations teams to deliver implementations on schedule and surface patterns that should become product features
Qualification
Required
7+ years in technical implementation, professional services, or solutions engineering in enterprise SaaS
Integration experience—you've connected systems via REST APIs, file exchanges, and database migrations
Customer-facing skills—you can run a technical call with agency IT staff, explain complex tradeoffs, and maintain relationships through difficult delivery moments
Data migration experience—you've moved data from legacy systems and know that it's never as clean as the documentation suggests
Regulated environment experience—CJIS, SOC 2, FedRAMP, or similar compliance frameworks
Comfort with ambiguity—customer implementations rarely go exactly as planned; you adapt and deliver anyway
AI/LLM fluency—you actively use AI tools to accelerate configuration, data transformation, and troubleshooting work
Preferred
Public safety domain experience (CAD, RMS, JMS, 911 systems)
State/federal data exchange experience (NIBRS, NCIC, NLETS)
Experience with law enforcement workflows—dispatch operations, records management, jail booking processes
Prior success in reducing implementation timelines or building reusable delivery patterns
Company
Coreforcetech
Coreforce provides law enforcement officers, first responders and other front-line professionals with an intuitive platform for effectively capturing, managing and releasing video evidence.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$70.9MKey Investors
PSG EquityBraemar Energy VenturesGaz de France
2023-11-13Private Equity
2023-11-13Acquired
2018-07-25Series Unknown· $4.8M
Leadership Team
Ted Davis
President & CEO
Amanda Havice
CFO
Recent News
2024-11-04
Google Patent
2024-11-04
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