Generac · 2 hours ago
Supervisor Technical Service
Holdrege, NE
Full-time
Onsite
Mid Level
4+ years expGenerac is a company focused on providing reliable power solutions, and they are seeking a Supervisor Technical Service to oversee their Dealer Technical Support Team. The role involves supervising daily operations, mentoring staff, and ensuring effective communication with dealer technicians while tracking performance metrics.
Electrical DistributionElectronicsEnergyManufacturing
Responsibilities
Answer in-bound calls from Dealer Technicians and answer questions over the phone
Gather and prepare documentation regarding product failure
Assist in determining root cause by analyzing failure modes
Working with the Dealer Technicians, troubleshoot how to navigate Generac’s warranty systems and submit claims electronically
Serve as technical expert for team and escalated calls
Select, coach and develop staff. Set clear expectations to inspire and motivate the team. Manage performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary
Track and create reports on specific key performance indicators
Qualification
Required
Associate's degree in related technical field or equivalent experience
Four (4) years related technical experience
One (1) year experience leading or mentoring a team of individuals or long-term projects
Excellent customer service skills
Ability to communicate verbally and in writing in a professional manner
Ability to work independently and make decisions in the best interest of the customer and the company
Strong foundation of basic mechanical and electrical (AC/DC) fundamental theory
Solid knowledge of engine maintenance and troubleshooting including, air and liquid cooled units and gas, diesel, LP, and natural gas fuel systems
Working knowledge of Microsoft Office Suite
Ability to remain calm in high stress situations
Strong knowledge of Generac Product and applications including, engine maintenance and troubleshooting air and liquid cooled units and gas, diesel, LP, and natural gas fuel systems
Ability to attend, pass, and maintain current training with 90% score for all Technical Classes offered for Generac Products
Preferred
Bachelor's degree
Bilingual Spanish
Previous experience using SAP or equivalent ERP
Company
Generac
Generac is the total energy solutions company powering a smarter world.
5001-10000 employees
H1B Sponsorship
Generac has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (17)
2023 (14)
2022 (17)
2021 (7)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$300MKey Investors
GRIP ProgramUS Department of Energy
2024-10-21Grant· $50M
2024-07-17Grant· $200M
2023-10-27Grant· $50M
Leadership Team
Aaron Jagdfeld
President & CEO
Anne Hoskins
SVP Policy and Market Development-- Energy Technology
Recent News
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