Senior Information Technology Service Management Consultant jobs in United States
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Akkodis · 8 hours ago

Senior Information Technology Service Management Consultant

positionUnited States
timeContract
remoteRemote
senioritySenior Level
money$65/hr - $75/hr

Akkodis is seeking an ITSM Consultant / Process Improvement & Lean Practices Lead for a 12+ Months Contract position. This role drives operational excellence by identifying inefficiencies and implementing continuous improvement methodologies to ensure IT services are streamlined and aligned with best practices.

Information Technology & Services
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H1B Sponsor Likelynote
Hiring Manager
Ayush Garg
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Responsibilities

Conduct process assessments to identify bottlenecks and improvement opportunities
Looking to bring in an ITIL/ITSM expert to help them streamline IT services and help them fully embrace and utilize their ITSM tool, TeamDynamix
Apply Lean, Six Sigma, and Agile principles to redesign workflows
Facilitate process mapping workshops and train staff on improvement techniques
Collaborate with service owners to embed continuous improvement into daily operations
Measure and report on efficiency gains and customer satisfaction improvements

Qualification

Process analysisLean methodologiesSix SigmaAgile practicesIT service managementUser-friendly workflowsFacilitation skillsCollaboration skills

Required

Strong background in process analysis and improvement methodologies
Excellent facilitation and collaboration skills
Ability to translate technical processes into user-friendly workflows

Preferred

Certification in Lean, Six Sigma, or Agile practices preferred
Experience in IT service management (ITIL) is a plus

Benefits

Medical
Dental
Vision
Term life insurance
Short-term disability insurance
Additional voluntary benefits
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay

Company

Akkodis

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Akkodis provides digital engineering solutions for sustainable and innovative industries.
location
Zug, Zug, CHE
people-size10001+ employees
web-link
https://www.akkodis.com

H1B Sponsorship

Akkodis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (121)
2023 (67)

Funding

Current Stage
Late Stage

Leadership Team

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Lane Greever
Chief Operating Officer (COO), Americas
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Kishore Raj
Vice President & Partner: Technology and Engineering Consulting and Services
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