Albany ENT & Allergy Services, PC · 5 hours ago
Office Manager
Saratoga Springs, NY
Full-time
Onsite
Mid, Senior Level
$63K/yr - $70K/yr
6+ years expAlbany ENT & Allergy Services, PC is seeking an Office Manager who brings organization, compassion, and leadership to a fast-paced, patient-centered environment. The Office Manager will oversee all administrative duties, manage day-to-day operations, and ensure effective communication among staff.
Child CareHealth CareMedical
Responsibilities
Manage the day-to-day operations of the Saratoga office by providing oversight and support to all administrative and clinical personnel
Work closely and collaboratively with the Practice Administrator on reception staffing issues, including approving timecards, PTO, scheduling, recruiting, interviewing, onboarding, performance appraisals and all disciplinary matters
Provides direct supervision of the Clifton Park Front Desk Supervisor which will include leadership, performance management, employee relations, timekeeping, recruitment, and terminations as well as onsite support and coverage when needed
Prepare daily deposits and reconciliation
Effectively address patient or staff issues and concerns
Assist Audiology department by ensuring accuracy of Audiology appointment booking, verifying hearing aid benefits for specific vendors
Handle any IT issues and troubleshoots with IT
Assist Medical Records team by preparing and sending documents responsive to physician, patient, and attorney requests for medical records
Responsible for maintaining Medical Office Suite by contacting property manager for any repairs or issues. Order supplies for the office
Gather mail and faxes daily and distribute to proper departments
Assist with the planning and execution of AENT employee events
Maintain Call in list for Saratoga office and help to coordinate coverage. Provide back-up/coverage for receptionists
Ensure the reception area is clean, neat, and welcoming to all patients
Qualification
Required
Associate degree (A.A./A.S.) or equivalent from two-year college or technical school; and six to eight years related experience and/or training; or equivalent combination of education and experience in management in a medical office
3+ years of people management experience, including performance management and employee development
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to speak effectively before groups of customers or employees of an organization
Ability to respond to and effectively resolve issues involving multiple areas and/or individuals
Demonstrate excellent customer service skills in all interactions and communications with patients and their families, co-workers, and visitors
Excellent time management and critical thinking skills
Ability to work with staff at all levels, while remaining proactive, resourceful, and efficient, with a high level of professionalism, discretion, ethics, and confidentiality
Ability to work independently and multitask
Benefits
Health insurance
Generous paid time off
Paid holidays
Company
Albany ENT & Allergy Services, PC
We provide comprehensive care of Pediatric and Adult patients with medical and surgical problems involving the Ears, Nose, Throat and related Head and Neck structures.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lauren M. A.
Chief Executive Officer
Colleen McCarty, MSHRD, SHRM-CP
HR Business Partner
Recent News
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