True Manufacturing · 11 hours ago
Customer Service Account Coordinator
O'Fallon, MO
Full-time
Onsite
Entry Level
1+ years expTrue Manufacturing is dedicated to providing distinctive customer service and teamwork. The Customer Service Account Coordinator is responsible for supporting external customers and the sales force, managing customer inquiries, and ensuring accurate order processing.
CommercialConsumer GoodsIndustrial
Responsibilities
Receive and respond to in-bound calls and emails from customers, both external and internal, and field sales force in a prompt, professional and courteous manner
Provide inventory availability to customers and accurately reserve available stock items for efficient fulfillment of customer orders
Enter customer orders in the company order management system, ensuring accuracy of price and item details in compliance with customer’s purchase order
Prepare and submit production requests for out-of-stock and/or custom equipment
Consistently adhere to company policies and procedures in performing job responsibilities
Develop and maintain positive working relationships with external customers and field sales representatives
Interact and communicate effectively with other departments internally, such as Traffic, Parts, Service, Warranty, Credit and Demand Planning to address and resolve customer inquiries and issues in a timely, professional manner
Maintain up-to-date knowledge of available products and services through company training sessions and effective use of available resources
Regular and reliable attendance is required
Qualification
Required
High School diploma or general education degree (GED) required
One or more years of related experience within a customer service professional environment required
Highly self-motivated and able to work independently with little direct supervision
Positive, collaborative attitude; team player
Strong organization and prioritization skills
Ability to manage multiple tasks simultaneously in a demanding work environment
Strong attention to detail and resourcefulness
Strong verbal and written communication skills
Proficient with Microsoft Office programs
Regular and reliable attendance is required
Preferred
College degree with an emphasis in business, customer relations or related customer service experience preferred
Knowledge and experience with basic delivery and transportation processes a plus
Company
True Manufacturing
True is a wide range of American-made commercial refrigeration products that exceed industry quality standards at competitive prices.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Larry Aubrey
CIO & Director Media Design
Recent News
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