JETSET Pilates® · 3 hours ago
General Manager - Rivermark
Santa Clara, CA
Full-time
Onsite
Director/ExecutiveJETSET Pilates is seeking a General Manager for their Rivermark studio. The General Manager will oversee daily operations, manage staff, ensure customer satisfaction, and drive business growth through effective marketing strategies and operational excellence.
FitnessWellness
Responsibilities
Recruitment & Staffing: build and maintain pipelines job listings for studio leads and instructors. Own screening resumes, conducting initial interviews and coordinating other interviews, maintaining a consistent talent pipeline, overall hiring and onboarding into JETSET systems and studio
Compete training and modules from JETSET HQs (including 3-days onsite training in Miami, FL and onsite Instructor training)
Own and execute local marketing, social media & digital marketing initiatives to drive client acquisition and exceed studio-specific pre-opening goals
Lead presales, founding member acquisitions + community events calendar
Set up studio ops systems (front desk workflows, SOPs, service recovery playbooks)
Own pre-studio opening procedures aligned with JETSET HQ’s processes, and coordinate with Owners/HQ to meet launch timeline milestones
Collaborate closely with leadership to manage day-to-day operations and implement studio-wide strategies, policies, and procedures
Ensure the delivery of outstanding customer service and maintain the highest standards of quality consistent with JETSET Pilates
Analyze key performance indicators, including sales, utilization, retention, expenses, and payroll, to drive business success
Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals
Address client inquiries, issues, and concerns in a timely and professional manner
Build and maintain strong relationships with the local health, fitness, and wellness communities, as well as key influencers and potential corporate partners
Create, monitor, and adjust class and staff schedules to optimize studio efficiency
Recruit and manage studio leads, lead instructor, and other instructors
Manage inventory for supplies, retail, and beverages as needed
Plan and facilitate team meetings and social events to foster a positive team culture
Qualification
Required
Experience in managing a fitness or wellness facility
Strong leadership and team management skills
Excellent communication and interpersonal skills
Entrepreneurial mindset with a focus on business growth
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving and decision-making abilities
Customer service oriented mindset
Must be willing to attend and become certified at the JETSET Pilates training academy
Must be willing to teach 4-8 classes per week
Must be willing to be in the studio for a minimum of 25 classes each week
Preferred
Knowledge of Pilates with Mat or Reformers
Experience in fitness industry
Experience in marketing and sales
Company
JETSET Pilates®
JETSET Pilates delivers a streamlined, effective way to strengthen your body, elevate your mindset, and connect with a strong community.
Founded in 2010
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Purchase Capital
2025-02-12Series Unknown
Leadership Team
Bertus Albertse
President and CEO
Tamara Galinsky
Brand President and Founder
Recent News
2026-01-07
Company data provided by crunchbase