Zoom · 2 days ago
Lead AI Conversational Designer
San Jose (CA)
Full-time
Hybrid
Senior Level, Lead/Staff
$147K/yr - $339K/yr
10+ years expZoom Communications is a company focused on enhancing digital communication experiences. The Lead AI Conversational Designer will create user-centered designs and collaborate with cross-functional teams to deliver AI-enhanced customer experiences while promoting best practices for conversational interfaces.
CollaborationInformation TechnologyMessagingSaaSVideo Conferencing
Responsibilities
Creating conversational designs that prioritize safety, empathy, and clarity while adapting to various contexts (customer support, employee experience)
Collaborating with engineering, product, and business teams to deliver intuitive, AI-enhanced customer experiences
Partnering with the user research team to gather and incorporate feedback from our customers to refine designs and ensure alignment
Defining and promoting best practices, prompt and design guidelines for conversational interfaces, ensuring consistent and high-quality interactions across chatbots, voice assistants, and LLM powered interfaces
Analyzing existing conversation paths to identify opportunities for improvement and AI-driven expansion
Developing and maintaining design guidelines and best practices for conversational and generative interfaces
Qualification
Required
10+ years of product design experience with a portfolio demonstrating exceptional user-centered interaction design
A few years of experience in AI, LLMs and conversational design
Demonstrate managing complex cross-functional projects spanning multiple teams and time zones
Display excellent communication skills with the ability to articulate design thinking and influence stakeholders
Lead and execute conversational flows for AI-driven tools (chatbots, IVRs) while advancing NLU and LLM experiences across products
Show the ability to mentor early-career conversation designers and foster a culture of innovation, collaboration, and continuous improvement
Share market trends, user research feedback, and data insights to optimize experiences across platforms
Display an understanding of language models (NLU and LLM) by combining it with deep conversation design expertise
Benefits
Variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
Support work-life balance
Contribute to their community in meaningful ways
Company
Zoom
Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.
5001-10000 employees
H1B Sponsorship
Zoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (178)
2023 (144)
2022 (259)
2021 (86)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$276MKey Investors
ARK Investment ManagementSequoia CapitalEmergence Capital
2021-11-04Post Ipo Equity· $130M
2019-04-19Post Ipo Equity
2019-04-18IPO
Leadership Team
Eric Yuan
Founder & CEO
Xuedong Huang
Chief Technology Officer
Recent News
Crunchbase News
2026-01-23
2026-01-22
2026-01-22
Company data provided by crunchbase