VERISIGN · 6 hours ago
Technical Support Representative
Reston,Virginia,United States
Full-time
Hybrid
Entry, Mid Level
$62K/yr - $83K/yr
2+ years expVerisign is a trusted provider of internet infrastructure services, focusing on the security and stability of the internet. They are seeking a Technical Support Representative II to address customer concerns regarding the technical aspects of their products and services, providing hands-on support and resolution to complex technical problems.
Cyber SecurityInfrastructureInternetSecurityWeb Hosting
Responsibilities
Provides complex technical support to clients via email, phone, or other methods
Serves as an escalation point for team members
Responsible for maintaining a professional and satisfied relationship with clients and customers by providing product and service troubleshooting while educating about the features and benefits of their purchase
Utilize the Customer Service Knowledge Base and proprietary troubleshooting techniques to resolve a customer’s technical issue in a timely and cost-effective manner
Communicates with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Recommends and develops content of common issues/resolutions within the Customer Service Knowledge Base
Analyzes and resolves product/ service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Accurately identify customer needs, gathers information and documents complex customer issues through the Sales force CRM tool
Assist with loyalty callbacks to maintain high levels of customer satisfaction
Provide accurate, courteous and timely response and to customer comments/questions
Adhere to the technical support organization standard operating procedures and escalation guidelines
Possesses deep understanding of the Verisign’s products and services
Qualification
Required
Bachelors/Equivalent Experience and 2+ years' experience
Demonstrated use of troubleshooting and systems inspection software to assist customers and properly diagnose the root cause of their technical issue, while providing a time bound and accurate resolution
Background in customer relations and information technology with knowledge in the use of computer applications and prescribed troubleshooting and problem-solving mechanisms for technology
Possess strong customer service and interpersonal skills such as telephony skills, active listening and customer care
Ability to multi-task and adapt to changes quickly
Self-motivated with the ability to work in a fast-moving environment
Must be able to work well with others in a team environment
Excellent written and oral communication skills
Proficient knowledge of Microsoft Windows OS, Linux
Proficient in Microsoft Office Word, Excel, Access, PowerPoint and Outlook
Strong knowledge of web browsers, DNS, networking protocol, HTML, DNSSEC, IPV6, TCP and SMTP
Customer focused and follows-through
Effective problem solving and analytical skills
Ability to quickly adapt to new technology and terminology
Ability to work individually as well as in a team environment
Proactive, self-directed, attention to detail and organized
Preferred
Ability to speak additional language(s) are a plus
Industry standard certification e.g. MCSE, CCNA, CAPM, PMP is highly desirable
Experience using Salesforce CRM
Benefits
Discretionary bonus
Discretionary stock awards
Company
VERISIGN
Verisign operates as a global provider of domain name registry services and internet infrastructure.
501-1000 employees
H1B Sponsorship
VERISIGN has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (22)
2023 (10)
2022 (22)
2021 (33)
2020 (30)
Funding
Current Stage
Public CompanyTotal Funding
$39.31MKey Investors
Cisco,MicrosoftKleiner Perkins
1998-01-30IPO
1996-11-01Series C· $29M
1996-02-01Series B· $5.14M
Leadership Team
Ebrahim Keshavarz
SVP - Marketing, Product & Channel at Verisign
R
Romain Cholat
Vice President Global Account Management & GM
Recent News
2025-12-12
2025-11-28
The Motley Fool
2025-11-11
Company data provided by crunchbase