Techdravin · 8 hours ago
Field Support Engineer L1- (Desktop/Help Desk)
Rochester, MN
Contract
Onsite
New Grad, Entry LevelTechDravin specializes in IT consultancy and Field Service Operations, empowering businesses with innovative technologies. The Field Support Engineer L1 role involves providing technical support and troubleshooting for hardware, software, and operating systems, ensuring seamless user experiences and maintaining operational efficiency.
Management Consulting
Responsibilities
Providing technical support and troubleshooting for hardware, software, and operating systems
Responding to customer inquiries
Resolving technical issues efficiently
Delivering high-quality customer service
Qualification
Required
Strong troubleshooting and technical support skills to resolve hardware and software issues effectively
Proficiency in providing customer support and ensuring a positive customer service experience
Knowledge and hands-on experience with various operating systems
Ability to deliver prompt and professional assistance in a customer-facing environment
Excellent communication and interpersonal skills to work collaboratively with clients and team members
Preferred
Experience working in on-site desktop or help desk support is preferred
Certifications such as CompTIA A+, ITIL, or equivalent qualifications are a plus
Company
Techdravin
At TechDravin, we specialize in delivering smart, scalable, and reliable solutions in IT Consultancy and Field Service Operations (FSO).
Founded in 2025
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase