Nokia · 2 days ago
Customer Project Manager
Coppell, TX
Full-time
Hybrid
Mid, Senior LevelNokia is a global leader in connectivity for the AI era, seeking a Customer Project Manager to oversee complex customer projects and programs. The role involves managing customer relationships, ensuring project delivery within scope, budget, and quality, while also participating in pre-sales activities and leading project teams.
ElectronicsEnterprise SoftwareInternet of ThingsMobile DevicesTelecommunications
Responsibilities
Manage customer program (collection of projects managed together for business benefits) or project for the Network Management products and service scope for a medium/large and complex customer contract with medium to high-risk probability
Contract might be defined as key project by BG and market. Delivers the operational and project single/multiple BG/BUs scope to the customer
Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG/BL guidelines and the PM@Nokia methodology
Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ)
Assures consistency among project financial, product and service forecast activities
Participates in pre-sales and sales process activities
Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery
Ensures handover from Sell to Execute and from Delivery to Care is done and monitors progress against it
Ensures project contract management process is initiated and executed
Defines the customization of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance)
Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements
Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders
Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope
Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction
Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls and reports KPIs defined in customer contract
Ensures data in all project-related tools and repositories is kept up-to-date and with high quality
Conducts thorough risk management for all project risks and opportunities
Seeks to define new opportunities to expand and renew contracts with the customer
Leads the project team and may perform some line manager responsibilities
Completes the project closure and handover as required (for example, complete contractual requirements, post calculation, lessons learned). (The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programs as collections of projects managed together for business benefits which may contain an ongoing operations business)
Qualification
Required
Project Management Experience with Tier 1 customers
Advanced experience working with local and remote multidisciplinary teams
Knowledge and experience in Telecommunication sector with Network Management product and services
Company
Nokia
Nokia manufactures mobile devices, network infrastructure, and location-based technology for businesses. It is a sub-organization of Enscryb.
Founded in 1865
10001+ employees
H1B Sponsorship
Nokia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (262)
2024 (264)
2023 (259)
2022 (250)
2021 (296)
2020 (287)
Funding
Current Stage
Public CompanyTotal Funding
$4.46BKey Investors
European Investment BankNVIDIANational Telecommunications and Information Administration
2025-12-16Post Ipo Debt· $511.09M
2025-10-28Post Ipo Equity· $1B
2025-06-30Post Ipo Debt· $1.77B
Leadership Team
Justin Hotard
President and CEO
Victoria Hanrahan
Chief of Staff to the CEO
Recent News
2026-02-05
Company data provided by crunchbase