Mastercard · 4 days ago
NAM Cardholder Services Manager, Product Excellence
Purchase, New York
Full-time
Onsite
Mid, Senior Level
$150K/yr - $254K/yrMastercard is a global leader in digital payments, and they are seeking a NAM Cardholder Services Manager, Product Excellence to enhance the Core value proposition and contribute to Core revenue. This role will lead strategic, operational, and financial processes associated with Cardholder Services products, ensuring optimal performance and support for product optimization and team strategy.
FinanceFinancial ServicesInformation TechnologyPayments
Responsibilities
Operations: ownership of billing and operations processes for Cardholder Services team to maximize team and product performance
Work closely with billing and finance teams to optimize processes, ensure alignment across stakeholders, and own process documentation and updates
Oversee onboarding of new Customers or Programs to the billing system, purchase order tracking and invoice payment to
Document and manage multi-phase plan for reporting platform, including new reporting setup and dashboard
Provide support to team members for Customer-facing reporting on product performance, billing and value to Customer and Cardholder, and for required vendor reporting
Project manage updates to Cardholder-facing materials, including guides to benefits, Mastercard digital assets, and Customer channels, to ensure accuracy of benefits information that is presented to Cardholders
Prepare and communicate data, insights and trends to stakeholders
Financial management: ensure accurate representation of Cardholder Services financials
Serve as liaison with Finance team on forecasting, and with Sales and other stakeholders on pipeline reporting
Model scenarios in partnership with product leads and other stakeholders for initiatives including new product launches and custom solutions
Own internal reporting, including executive updates
Product and Strategy:
Partner with Product leads to assess new product launches and enhancements through business modeling and analysis of performance and market data
Support new pricing and product launches through project management of requirements, approvals and related internal and external communications (i.e. bulletin announcements)
Map and maintain sales enablement processes, from pre-sales through implementation, for each benefit line of business
Qualification
Required
Education and experience in finance or operations, preferably in the B2B2C and payments space
Ability to translate data into consumable narratives and deliverables, tailored for audiences varied from other operations and product stakeholders to executives
Experience in developing models, reporting platforms and operational processes, ideally for product organizations
Excellent communication (verbal and presentation) and stakeholder management skills, ideally with experience working in global, matrixed organizations
Ability to operate strategically while managing multiple complex initiatives in fast paced environments
Understanding of and passion for North America payments industry, with eagerness to learn and expand knowledgebase
Initiative to build relationships with the team, contributing ideas and developing relationships with key internal partners within an assigned area
Desire to understand, support and lean into product organization
Exemplifies Mastercard values: Create Value, Grow Together, and Move Fast
Benefits
Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
Flexible spending account and health savings account
Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Eligibility for tuition reimbursement
56 hours of Paid Sick and Safe Time
Jury duty leave
On-site fitness facilities in some locations
Company
Mastercard
Mastercard is a financial network that processes payments between banks and cardholders.
Founded in 1966
10001+ employees
H1B Sponsorship
Mastercard has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (540)
2024 (319)
Funding
Current Stage
Public CompanyTotal Funding
unknown2006-05-25IPO
Leadership Team
Michael Miebach
Chief Executive Officer
Ed McLaughlin
President & Chief Technology Officer
Recent News
2026-02-07
Company data provided by crunchbase