Barry-Wehmiller · 6 hours ago
Technician, Field Service Technical Support
Green Bay, WI
Full-time
Onsite
Entry Level
2+ years expBarry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging and paper-converting industries. They are seeking a Field Service Technician to perform customer service duties, respond to technical inquiries, and improve customer satisfaction through effective troubleshooting and collaboration with onsite professionals.
Machinery
Responsibilities
Contact for field service phone/online inquiries from customers; maintain positive relationships with customers
Provide technical support to customers by answering questions about machine features/functions; make recommendations for solutions to typical problems that may be encountered
Build and maintain a technical knowledge base by creating, maintaining and updating technical documents/procedures
Anticipate potential problems and provide solutions; detect unusual problems and promptly report to supervisor
Collaborate with other departments to resolve technical/logistical issues
Make field service calls to assist with installations and troubleshoot malfunctioning machines; determine root cause of trouble and reporting findings and solutions
Conduct pre/post installation meetings and audits at customer facility; provide training to customer operation and maintenance personnel as necessary
Prepare and submit reports as required
Maintain a clean, orderly and safe working environment
Organizing, testing and updating equipment, installing and configuring hardware and software products
This commitment requires travel and flexibility to work with your schedule
Qualification
Required
2 years of experience partnering with sales and/or customer interface
Ability to manage multiple projects and deadlines consecutively
Attention for detail
Self-motivation and the ability to work effectively under deadlines with minimum supervision
Preferred
2 years of experience with complete life cycle of product concept through production
Company
Barry-Wehmiller
We’re Building A Better World. We’re more than just a successful capital equipment and engineering solutions firm.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bob Chapman
CEO and Chairman
Doug McGraw
President & CEO, BW Flexible Systems
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