SERCO of Texas, Inc. · 17 hours ago
Quality Control Specialist
Laredo, TX
Full-time
Onsite
Entry, Mid LevelSERCO of Texas, Inc. is seeking a Quality Control Specialist to evaluate project outputs to ensure they meet quality standards and specifications. The role involves performing quality inspections, monitoring quality metrics, and collaborating with project team members to address quality issues and implement corrective actions.
ConsultingHuman ResourcesStaffing Agency
Responsibilities
Perform Quality Inspections
Inspect Deliverables: Examine deliverables at various stages of the project to ensure they meet specified quality standards
Test for Compliance: Conduct testing activities on project outputs to verify that they meet functional and performance requirements outlined in the quality plan
Monitor Quality Metrics
Track Quality Performance: Use quality metrics defined in the quality management plan to monitor and measure the quality of deliverables
Analyze Data: Collect and analyze data on quality metrics, such as defect rates and rework frequency, to assess whether quality goals are being achieved
Identify Defects and Non-Conformities
Detect Quality Issues: Identify any defects, non-conformities, or deviations from quality standards in project outputs
Classify Defects: Document and classify defects by severity to prioritize corrective actions and communicate the impact to project stakeholders
Support Corrective Actions
Initiate Corrective Measures: Recommend corrective actions to address defects or quality issues, working with the project team to implement these actions
Verify Corrections: Re-inspect deliverables after corrective actions to confirm that quality issues have been resolved and standards are now met
Document Quality Findings
Record Inspection Results: Document the results of quality inspections, tests, and reviews, keeping detailed records of findings and any corrective actions taken
Maintain Quality Reports: Create and update quality reports for tracking quality control activities and results, which can be used for future reference or lessons learned
Collaborate with Project Team Members
Communicate Quality Findings: Share inspection results, defects, and quality concerns with relevant team members, project managers, and the Quality Assurance Manager
Work with Quality Assurance: Coordinate with the Quality Assurance team to ensure alignment on quality objectives and methodologies, contributing to continuous quality improvement
Assist in Risk Management Related to Quality
Identify Quality Risks: Flag potential risks to quality, such as process variations or resource constraints, which could impact the quality of deliverables
Support Mitigation of Quality Risks: Work with the project team to implement risk mitigation actions focused on preventing quality failures
Review Quality Documentation
Verify Completeness and Accuracy: Ensure quality documentation is accurate, complete, and aligns with quality standards
Update Quality Control Records: Keep quality records up-to-date with findings from the latest inspections and tests
Participate in Continuous Improvement
Contribute to Lessons Learned: Provide input on quality challenges and successes for lessons learned sessions, helping to improve quality processes in future projects
Suggest Process Improvements: Recommend changes to quality control processes that could enhance the efficiency and effectiveness of quality checks
Report Quality Control Status
Regular Status Updates: Provide regular updates to the project manager and other stakeholders on quality control status, issues, and trends
Escalate Critical Quality Issues: Promptly escalate serious quality issues or trends that could impact project objectives, proposing possible resolution
Qualification
Required
Graduation from an accredited four-year college or university with major course work in social work or a related field is generally preferred
An equivalent combination of experience and education may be substituted for degree
Experience in social work, counseling, career planning, placement, or related field
Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas
Must have access to reliable transportation in order to travel within service area
Knowledge of workforce service programs, human capital management strategies, talent and skills assessment programs, employee training and human resource training, staffing industry experience
Skill in interpreting written policies and procedures
Ability to effectively communicate, both orally and in writing, and experience in public presentations
Skill in interpersonal relations
Ability to analyze data and prepare reports. Knowledge of WIT and other workforce platforms
Ability to operate a personal computer in performance of duties
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint and Access)
Company
SERCO of Texas, Inc.
Industry leader in workforce development and human resources.
Founded in 1989
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Melinda Quiroz
Project Specialist-Community Partnership Liaison
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