Mitsubishi Electric Power Products, Inc. · 11 hours ago
Technical Support Specialist II
Pittsburgh Region
Full-time
Onsite
Mid Level
3+ years expMitsubishi Electric Power Products, Inc. is a leader in the power systems, rail transportation, and service solutions markets across North America. They are seeking a Technical Support Specialist II to provide high-level technical support for assigned products and systems, including analyzing complex issues and collaborating with various teams to enhance product reliability and customer satisfaction.
Consumer ElectronicsElectrical DistributionElectronicsManufacturing
Responsibilities
Deliver System-Level Technical Support: Provide technical support at the system and facility level for SCD products to MEPPI teams, authorized service providers (ASPs), and end users
Manage Field Incidents: Track assigned field incident tasks through completion and ensure timely resolution
Support RCA & QA Activities: Assist operating divisions with root cause analyses (RCA), quality assurance issues, and corrective action recommendations
Analyze Technical Trends: Compile data, conduct analyses, and present findings on failure trends, escalated incidents, and opportunities for design improvements
Develop Technical Documentation: Create, maintain, and distribute technical updates, troubleshooting guides, and support documents; ensure proper recordkeeping for quality system compliance
Enhance Support Processes: Collaborate in the development and maintenance of technical support processes and procedures
Support Remote Monitoring Systems: Provide technical support for remote monitoring software, including documentation updates, database maintenance, version control, vendor issue coordination, and customer assistance
Act as Technical Liaison: Serve as a technical liaison with MEPPI expatriates and equipment divisions to resolve product issues
Produce Technical Communications: Prepare letters, memos, emails, reports, and other written communications for internal and external distribution
Perform Fieldwork & Testing: Conduct and assist with site testing, field troubleshooting, and technical presentations as required
Support Division Goals: Promote SCD’s mission and professional image through cooperative and timely communication with internal departments, customers, and suppliers
Qualification
Required
Bachelor's degree in a technical discipline
3–5 years of experience providing technical and/or field support for products or systems, or equivalent education and experience
Intermediate knowledge of assigned products and remote monitoring technologies
Advanced knowledge of field acceptance testing, test equipment, data analysis, test reporting, and safety requirements
Familiarity with industry standards such as UL, NEC, and IEC
Advanced analytical and problem-solving skills
Strong interpersonal, communication, and presentation abilities
Ability to support multiple stakeholders and work across cross-functional teams
Advanced computer skills with MS Office, MRP/ERP systems, and technical reporting tools
Benefits
Comprehensive Health Coverage: MEPPI pays 90% of medical, dental, and vision plan costs.
Retirement Plans: 401(k) with up to 4% company match.
Generous Paid Time Off: Earn vacation after 90 days, plus 12 paid holidays each year.
Career Development: Access to training programs and educational assistance to support ongoing professional growth.
Exclusive Employee Perks: Profit sharing, 24/7 access to our fitness center in Warrendale, PA, and participation in MEPPI’s Wellness Program.
Company
Mitsubishi Electric Power Products, Inc.
Mitsubishi Electric Power Products, Inc. is an Electronic Manufacturing firm that manufactures electric power & electronic technologies.
1001-5000 employees
H1B Sponsorship
Mitsubishi Electric Power Products, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (16)
2023 (15)
2022 (14)
2021 (7)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Tricia Breeger
President & CEO, Mitsubishi Electric Power Products, Inc. (MEPPI)
B
Brian Heery
Chairman
Recent News
Seattle TechFlash
2025-04-12
2025-03-21
Pittsburgh Business Times
2025-03-20
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