PTC · 12 hours ago
Senior Customer Success Manager- Onshape
Boston, MA, USA
Full-time
Hybrid
Mid, Senior Level
$89K/yr - $115K/yr
2+ years expPTC is a leading company transforming the manufacturing and design industry with its innovative software. They are seeking a Senior Customer Success Manager to manage customer relationships, guide onboarding, and ensure that clients achieve measurable value from the Onshape platform.
Computer Software
Responsibilities
Own the post-sale relationship for a portfolio of customers
Lead onboarding, training, and adoption of Onshape’s platform
Conduct regular engagements and quarterly business reviews to track ROI
Build deep relationships with key stakeholders and decision-makers
Build multiple champions at each account
Act as the voice of the customer internally, influencing product and strategy
Drive renewals and identify opportunities for upsell/expansion
Foster customer advocacy through referrals, case studies, and testimonials
Qualification
Required
2+ years in a customer-facing role (Customer Success, Account Management, etc.)
Impassioned with the task at hand
Strong communication and relationship-building skills
Experience managing multiple accounts and projects simultaneously
Ability to work cross-departmentally with individual contributors and executives
A proactive, solution-oriented mindset
Always curious, asking questions and understanding 'the why.'
Adaptable to different situations and accountable for all actions
Familiarity with CRM tools (Salesforce, ChurnZero, Zendesk, etc.)
Preferred
Bonus: Experience with CAD, engineering, or design tools
Benefits
Performance-based bonus
Employee share purchase program (ESPP)
Medical, dental and vision insurance
Paid time off and sick leave
Tuition reimbursement
401(k) contributions and employer match
Flexible spending accounts
Life insurance
Disability coverage
Generous commuter subsidy
Company
PTC
PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity.
5001-10000 employees
H1B Sponsorship
PTC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (61)
2023 (75)
2022 (86)
2021 (111)
2020 (72)
Funding
Current Stage
Late StageLeadership Team
Marcus Senior,PMP, CSM, MSP, and Lean Six-Sigma
Chief Executive Officer
Danny N. Poisson
TVP, Chief Technology Officer for Federal Aerospace & Defense
Recent News
2025-10-03
Company data provided by crunchbase