Payroll Customer Support Specialist jobs in United States
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Kroger · 13 hours ago

Payroll Customer Support Specialist

position2700 E 4Th Ave, Hutchinson, KS, 67501, US
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Kroger is a leading grocery retailer, and they are seeking a Payroll Customer Support Specialist to assist with payroll-related inquiries. The role involves resolving call center tickets, processing payroll transactions, and providing support to associates regarding payroll questions.

GroceryMarketingMeat and PoultryRetailRetail Technology
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H1B Sponsor Likelynote

Responsibilities

Resolve assigned call center tickets
Process online stop pays and replacement checks for assigned divisions
Partner with Kroger Benefits to provide arrears and benefit payment information
Review and reconcile W2s as part of year-end processing
Respond to payroll questions from division and store associates
Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualification

Payroll experienceOracle payroll systemsAdvanced Excel skillsMicrosoft OfficeCustomer service skillsDiscretionWritten communicationOral communicationSelf-starterTeamwork

Required

Working knowledge of Microsoft Office, including Excel
Ability to work within strict deadlines
Good written and oral communication and customer service skills
Must be able to use discretion and maintain confidential information
Self-starter with ability to perform job responsibilities with minimal supervision
Ability to work well with others
Physical ability to access all necessary files

Preferred

Payroll experience, with knowledge of Oracle cloud based or other payroll systems
Sound judgement when handling complex customer situations
Advanced Excel skills

Company

Kroger

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Kroger is a grocery retail store that provides a wide variety of product for customers and community.
dateFounded in 1883
location
Cincinnati, Ohio, USA
people-size10001+ employees
web-link
https://www.thekrogerco.com/

H1B Sponsorship

Kroger has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (64)
2023 (71)
2022 (63)
2021 (20)
2020 (29)

Funding

Current Stage
Public Company
Total Funding
unknown
1984-09-28IPO

Leadership Team

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Ronald Sargent
Interim Chief Executive Officer

Recent News

PR Newswire
Kroger Launches Fast, Convenient Delivery on Uber Apps Nationwide
2026-01-16
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Google Debuts ‘Universal’ Protocol for Agentic Commerce
2026-01-12
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Kroger Announces the Sale of Vitacost.com, Inc.
2026-01-11
Company data provided by crunchbase