South Carolina Department of Administration · 11 hours ago
IT Manager II
Columbia, SC
Full-time
Onsite
Mid, Senior Level
$92K/yr - $170K/yrThe South Carolina Department of Administration is the state’s central provider of IT services to government agencies. The IT Manager II will lead and mentor the IT team, ensuring the provisioning of IT solutions and compliance with security standards, while fostering a positive work environment and building relationships with division directors.
Government Administration
Responsibilities
Lead and support staff through coaching, training, and performance development. Streamline workflows while implementing management policies and organizational initiatives. Foster a positive, team focused environment
Establish tasks and priorities, schedule work, and evaluate the performance of team members for the Admin IT team. Manage staff, confirm that work is being assigned and executed in accordance with Admin priorities, Division of Information Security compliance requirements, and customer service standards
Oversee dally technical operations by reviewing system performance reports, operations, trouble reporting and resolution efforts, and general health of all systems that provide client/server services
Ensure security standards and data protection requirements are an integral part of all systems and services. Ensure ongoing compliance with the SCDIS-200 Information Security and Privacy Standards and provide progress reports on a routine basis
Oversee support to ensure staff are meeting and exceeding customer expectations, meeting call resolution targets, and that standards and processes are being followed. Partner with Admin divisions to gather business requirements and implement solutions. Act as point of escalation for all major requests and incidents
Develop processes and procedures to standardize the function of IT within Admin including development and execution of asset inventory, security and privacy, request and fulfillment, and initiative requests
Manage and develop third party service agreements and maintenance contracts. Plan and administer acquisition/installation of hardware equipment, software, and maintenance agreements to maximize integration, compatibility and continuing operations of systems with minimal disruption
Maintain awareness and knowledge of current information technology standards by attending professional development training, workshops, seminars and conferences, and by reading professional literature in the related technical field
Qualification
Required
A bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information science or a related field and experience in telecommunications, data processing and/or information technology
Relevant experience may substitute for the bachelor's degree on a year-for-year basis
Extensive expertise in endpoint computing services and technologies including endpoint protections, hardware, deployments (software and hardware), maintenance, and software
Knowledge of the principles and techniques of planning programs and work activities in an information technology environment
Ability to plan and supervise the implementation of short- and long-range information technology-based activities and objectives
Ability to plan, organize, direct, and review the work of technical personnel
Employee must have knowledge of the agency's mission, programs and objectives
Employee must practice excellent customer service to all constituents
Extensive experience directing and resolving endpoint computing issues
Prior experience with IT processes to include Incident Management, Service Request Management, Problem Management, Change Management, and Knowledge Management
Prior experience complying with security requirements, outlined by DIS-200
Ability to coordinate agency IT in a shared services environment where desktop, firewall, network, servers, storage and VPN are all centrally managed by a separate division within Admin
Company
South Carolina Department of Administration
As the central administrative agency for state government, the South Carolina Department of Administration’s (Admin) mission is: Lead to identify efficiencies.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kendra Hunt
Chief Financial Officer
Dexter Alston, CISSP, CISA, CISM, CGEIT, CRISC, CCISO
Deputy Chief Information Security Officer
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