NEOGOV · 1 day ago
Proctors – HCC Testing and Workforce Certification Center
Holyoke, MA
Full-time
Onsite
Entry Level
$16/hr - $16/hr
1+ years expHolyoke Community College is a vibrant institution serving over 9,000 students annually. The Proctors will assist in administering and proctoring various tests at the HCC Testing and Workforce Certification Center, providing support to examinees and ensuring a secure testing environment.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Assists with the academic and professional test registration, administration, and record keeping for pencil and paper tests, computer-based tests, and internet based tests (national, state, local, academic, distance-learning and national vendor testing)
Provides detailed information to examinees regarding available tests including test dates, location, deadlines, and fees
Provides responses to inquiries and requests from students, faculty, staff and the community, by phone and in person, and refers to the appropriate departments if unable to assist
Provides proctoring services in support of faculty, student and disability services in the testing center
Collaborates with faculty and staff to provide effective solutions to their requests
Provides scheduling and check-in assistance to staff, verifying identification, taking photographs, if required, of students and candidates signing in for HCC Make-Up Exams, HCC Distance-Learning Exams, HCC Online Program Exams, Distance-Learning Proctored Exams, CLEP, ACT PCTA, DSST, TOEFL, GRE, PEARSONVUE, SERVSAFE Exams, and other (both online and paper-based)
Performs daily site opening and closing procedures
Check-in examinees, verify identification, explain exam process, ensure examinees follow test center rules, monitors examinees and provides technical assistance during examination time
Reports all exam discrepancies in a timely and efficient manner
Technical troubleshoot, as needed, and/or communicates with technical support to investigate and resolve technical issues
Responsible for maintaining a professional and clean testing center; includes dusting and disinfecting the computer workstations, vacuuming, etc
Takes ownership of all procedures and identifies areas of improvement
Understands testing procedures for each test vendor and adheres to their quality and security measures
Maintains daily testing schedules and records
Maintains files of paper/pencil tests provided by faculty and test records
Assists with the academic and professional test registration, administration, and record keeping for pencil and paper tests, computer-based tests, and internet-based tests (national, state, local, university, correspondence and Prometric testing)
Provides detailed information to examinees regarding available tests including test dates, location, deadlines, and fees
Provides responses to inquiries and requests from students, faculty, staff, and the community, by phone and in person, and refers to the appropriate departments if unable to assist
Escorts candidates to the appropriate testing room and collects testing materials at conclusion of exams
Provides visual security measures
Reports and documents any breach of security and upholds confidentiality policies as determined by the federal government, state, university, department, and testing entities
Maintains the confidentiality of all examinations housed in and delivered to the Testing Center
Qualification
Required
Associates degree
1-2 years of customer service experience; good technical trouble-shooting skills
Excellent verbal communication skills and interpersonal skills
Able to work independently and responsibly as well as part of a team
Able to work effectively with a diverse faculty, staff, student body and professionals
Excellent organizational skills
Ability to work in a fast-paced but quiet environment with minimal supervision, learn detailed procedures and handle a reasonable amount of stress
Ability to think quickly and make appropriate decisions based upon test center and vendor requirements
Preferred
Bachelor's degree
Experience working in a post-secondary environment and administering paper/pencil and iBt exams
Excellent computer trouble-shooting experience (hardware/ software/networking)
Experience working with students with disabilities
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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