NEOGOV · 22 hours ago
Benefit Programs Specialist
Lynchburg, VA
Full-time
Onsite
New Grad, Entry Level
$39K/yr - $39K/yrThe City of Lynchburg is an Equal Opportunity Employer recruiting for a Benefit Programs Specialist to manage eligibility programs within the Department of Human Services. This role involves conducting interviews, processing benefit programs, and providing direct service to citizens while maintaining accurate records and data.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Conducts comprehensive interviews for assistance and determines initial and ongoing eligibility by securing and verifying financial information
Makes visits to client's residence to obtain information when necessary
Completes processing of all assigned benefit programs
Keys information obtained to an on-line computer system, interactively when applicable
Communicates with clients in writing, in-person, and over the telephone
Coordinates and maintains electronic files, caseload data, and policy manuals
Using knowledge of community resources and services, assess client's needs and make appropriate referrals
Determines validity of appeal based on policy; prepares case summaries and testifies at administrative hearings
Conducts preliminary investigations to identify, assess, and refer suspected fraud; determines continued eligibility and calculates over-issuance/overpayment when appropriate
Tracks programs' statistical data on a monthly basis either manually or electronically
Assesses and determines employability based on policy guidelines
Accesses, interprets, and evaluates data from multiple electronic systems for client benefit determination
Responds to and resolves inquiries and complaints which include but are not limited to benefit determination, policy interpretation, and self-sufficiency expectations
Manages multiple, changing priorities while meeting mandated program deadlines
Serves as resource to other staff in application of existing and new policies, procedures, and computer operations
Responds to City-wide emergencies and participates in emergency plan
Other duties to provide direct or indirect service to the citizens may be assigned
When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery
Secures updated information via state, local, and federal data systems
Participates in employee selection process
Attends training and meetings as required
Assists in training and development as required
Performs administrative support functions as required
Qualification
Required
Experience working with the public and determining eligibility for programs
The ability to use various types of computer software and hardware systems
Possession of valid Virginia driver's license and acceptable driving record according to City criteria
Must successfully complete criminal records background check and Child Protective Services Registry check
Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment
May also be required to complete higher levels of NIMS training as determined appropriate for the position
Preferred
Bachelor's degree (B. A.) from four-year college or university with major work in sociology, psychology, health or related field preferred but not required
Equivalent years of experience will be considered
Benefits
Medical, dental, and vision coverage
Retirement through the Virginia Retirement System (VRS); the City’s contribution is based on a rate determined bi-annually by the VRS Board and employees pay 5% of base pay (pre-tax) towards their VRS benefit
Life insurance at no cost to the employee
Optional benefits such as 457 deferred compensation, Roth IRA, flexible spending accounts, etc.
Eligibility for parental leave and tuition assistance
Paid Time Off
Public Service Loan Forgiveness Program for federal student loans
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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