Charter Communications · 1 day ago
Call Center Sales Retention Representative $18 Per Hour (Auburndale)
Auburndale, FL
Full-time
Onsite
New Grad, Entry Level
$18.01/hr - $18.01/hr
0+ years expCharter Communications Inc is seeking a Call Center Sales Retention Representative to join their team. In this role, you will leverage your skills to retain valued customers and upsell services, enhancing customer satisfaction and driving revenue growth.
InternetMedia and EntertainmentTelecommunications
Responsibilities
Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy
Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers
Responding promptly and efficiently to inbound calls, meeting call handling metrics and addressing billing inquiries, pricing and service complaints
Mastering order processing within the billing system for retained accounts, new sales and account lookups
Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers
Qualification
Required
High school diploma or equivalent
6+ months of customer service or phone sales experience to enhance customer satisfaction and retention
Strong English communication skills
Flexibility for variable hours, including weekends and holidays
Adaptability and problem-solving in dynamic environments
Knowledge of cable communications products: TV, internet, and telephone
Preferred
2+ years of call center experience
Benefits
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Paid training
Tuition reimbursement
Vision insurance
Company
Charter Communications
Charter is a telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum.
10001+ employees
H1B Sponsorship
Charter Communications has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (740)
2024 (427)
2023 (619)
2022 (654)
2021 (381)
2020 (414)
Funding
Current Stage
Public CompanyTotal Funding
$18.77BKey Investors
Maine Connectivity Authority
2026-01-06Post Ipo Debt· $3B
2025-08-18Post Ipo Debt· $2B
2024-05-09Post Ipo Debt· $3B
Leadership Team
Christopher L. Winfrey
Chief Executive Officer
John Bickham
President and COO
Recent News
2026-02-02
2026-01-25
2026-01-22
Company data provided by crunchbase