Aditi Consulting · 5 hours ago
Product Service Engineer
Chillicothe, IL
Contract
Onsite
Senior Level
$63/hr - $64/hr
5+ years expAditi Consulting is seeking a Product Service Engineer to provide support services for application and technical problems in the construction industry. The role involves troubleshooting, diagnosing issues, and coordinating resolutions for customers and dealers, while also participating in new product introduction projects.
AppsConsultingInformation TechnologySoftware Engineering
Responsibilities
New Product Introduction (NPI) projects
Complete NPI product support deliverables including field development and field follow projects as required
Complete NPI Product Support deliverables as assigned by Product Service Engineers
Coordinate and complete Field Follow objectives as part of NPI programs
Customer and Dealer Issue resolution- Implementation and utilization of standard support processes to respond, restore, and resolve issues
Provide hands-on product expertise to complete problem analysis and provide ICA
Incident Cases assigned are worked in order to meet posted Support Level Agreement metrics
Escalate top priority issues to team leader
Process CPI / CER tickets to responsible parties
Communicate with dealers regarding status, problem troubleshooting, etc
Report issues within the CPI (product defect) process to assure proper resolution to ongoing issues
Create and maintain a support environment that facilitates issue diagnostics and customer connectivity
Create and report product improvement ideas including functional enhancements and supportability improvements
Product Service Engineers are responsible for resolving a high percentage of application issues, and prompt escalation to advanced engineering specialists when a quick resolution cannot be obtained
Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering
Act as the liaison between the implementation teams, product development teams, and other support team members ensuring appropriate corrective actions are performed and that industry standard change management and support processes are followed
Key Relationships: Product Support Manager and Team Leader: frequent discussions regarding priorities, directions, and assistance
Product Support Team: frequent interaction and discussions with support analysts located in the United States, Australia, India, and Brazil
Assure knowledge transfers between team members
Engineering: frequent discussions regarding customer problems. Liaison to ensure problem diagnosis, information on patches/fixes and functionality issues are resolved
Customers and Dealers: communicate on a regular basis status and resolution of issues
Additional information: Availability and desire to travel domestically and/or internationally on assignment at dealer locations and sites - Up to 25%
Qualification
Required
5-7 years of relevant experience
BS Mechanical Engineer, or Electrical Engineer with 5-7 years of relevant experience or associate degree or Equivalent with 8-10 yrs experience system troubleshooting
Will Accept Master's Degree with 3-5 of relevant experience
problem solving
ability to learn quickly
good communication (written and verbal) skills
Knowledge of Microsoft Applications
Experience with construction equipment technology solutions
Experience with job site networking infrastructure
Experience with automotive or mobile equipment telematics
Azure Dev Ops Experience
Ability to solve problems
Excellent written and verbal communication skills
Ability to form strong relationships within our partner organizations
Availability and desire to travel domestically and/or internationally on assignment at dealer locations and sites - Up to 25%
Benefits
Medical
Denmatch
Lifeion benefits
Health savings accounts with qualified medical plan enrollment
10 paid days off
3 days paid bereavement leave
401(k) plan participation with employer match
Life and disability insurance
Commuter benefits
Dependent care flexible spending account
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Accommodations and reimbursement for work travel
Discretionary performance or recognition bonus
Sick leave
Mobile phone reimbursement
Company
Aditi Consulting
Aditi Consulting is a firm that stays abreast of offering technological solutions, project management and digital transformation.
1001-5000 employees
H1B Sponsorship
Aditi Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (44)
2023 (25)
2022 (26)
2021 (24)
2020 (30)
Funding
Current Stage
Late StageLeadership Team
Raja Narayana
President & CEO
Pradeep Singh
Chairman
Recent News
bloomberglaw.com
2025-10-16
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