Well Care Health · 7 hours ago
Data Entry Specialist
Wilmington, NC
Full-time
Onsite
Entry Level
2+ years expWell Care Health is seeking a Data Entry Specialist to support the referral intake process for patients. The role involves entering referrals, communicating effectively with staff and patients, and ensuring high-quality customer service while maintaining productivity and teamwork.
Health CareHome Health Care
Responsibilities
Enters referrals as they are called or arrive in the office. Collaborates with intake RNs / LPNs for disposition of referrals
Appropriately communicates information according to department policies and procedures. Answers phones as necessary to maintain customer service standards
Organizes and performs work effectively and efficiently
Maintains and adjusts schedule to enhance department performance
Maintains and promotes customer loyalty
Effectively demonstrates the mission, vision, and values of the agency on a daily basis
Processes referrals as they are called or arrive in the office. Collaborates with intake RNs for disposition of referrals as evidenced by:
Reviews incoming referrals and accurately creates electronic file in HCHB within established time frames
Coordinates with liaisons, intake staff and referral sources when missing or incomplete information is received
Keys large volume of highly complex statistical data into the computer with speed and accuracy
Monitors all pending weekend and holiday admission/readmission referrals to determine if packet is complete and episode is started
Appropriately communicates information according to agency policies and procedures as evidenced by:
Takes phone calls from the referral source or patient/family when the primary nurse is not available
Communicates information about anticipated discharges to the appropriate agency personnel in a timely manner, including the anticipated date of discharge and services needed post discharge
Facilitates clarification of information from physicians and/or referral sources
Communicates ideas for improving the referral process to the Intake Manager and follows up as appropriate. Reports unresolved problems in a timely manner
Organizes and performs work effectively and efficiently as evidenced by:
Daily maintenance of Forcura documenting on all pending referrals
Referrals are processed into an EMR
Maintains zero complaints from the community on timeliness of answering phones for the intake team
Maintains and adjusts schedule to enhance team performance as evidenced by:
Reporting to work on time and returning promptly from errands, breaks, and meals
Managing personal work schedule and time off to promote smooth agency operations
Assisting other team members to ensure completion of all work assignments
Demonstrating flexibility with changing workload/assignments
Does not exceed accrued PTO or qualified leave of absence(s)
Demonstrates positive interpersonal relations in dealing with all members of the team (i.e. co-workers, supervisors, physicians, etc.) as evidenced by:
Responding to all customers in a courteous, sensitive and respectful manner
Maintains confidentiality in all professional areas and considers the needs of clients and their families, other employees, physicians, visitors, and all members of the community in an informative, courteous and compassionate manner. Complies with the Well Care HIPAA Policies and Procedures
Managing stress and personal feelings without a negative impact on the team
Completing the review period without any formal disciplinary action
Presenting a clean and neat appearance in personal attire and one’s work area
Qualification
Required
High School Diploma or equivalent
At least two years computer experience, preferably in the field of healthcare
Experience with medical insurance verification required
Must be able to write, use the telephone, read and speak clearly
Computer literate and demonstrated experience with Microsoft Office
Must possess excellent communications skills
Ability to develop and maintain working relationships with patients, staff and public
Effective listening skills
Ability to sit/stand for extended periods of time
Must be able to stoop, bend, sit, and ability to operate office equipment
Ability to deal effectively in stressful situations
Ability to organize and prioritize, learn new skills and techniques
Able to learn and use supportive services
Visual acuity, touch, hearing and speaking
Preferred
Secondary education preferred
Prior experience in customer service/physician relations preferred
Company
Well Care Health
Well Care Health provides home health and home care services across the Carolinas.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Zac Long
CEO & General Counsel
Matt Chadwick
Chief Financial Officer
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