American Electric Power · 14 hours ago
Tech Business Analyst Prin
Columbus, OH
Full-time
Onsite
Senior Level, Lead/Staff
$99K/yr - $129K/yr
7+ years expAmerican Electric Power (AEP) is a dedicated energy company focused on delivering innovative energy solutions. They are seeking a Tech Business Analyst Principal to play a key strategic and analytical role within the Customer Communications Technology team, collaborating across various teams to deliver technology solutions and support high-impact systems.
Clean EnergyEnergyEnergy ManagementFinancial Services
Responsibilities
Organize and lead analysis efforts to understand stakeholder business needs, define scope, and develop business cases
Apply advanced business analysis techniques including use case modeling, process mapping, workflow analysis, and data modeling
Lead requirements elicitation activities; produce comprehensive documentation
Collaborate with product owners, engineering teams, and business partners to translate requirements into conceptual, logical, and physical models
Demonstrate technical aptitude including querying data and understanding relational databases. Provide feedback on system and data designs
Drive process improvement initiatives across alerting, web platforms, and agent desktop systems
Mentor and guide other Business Analysts
Support financial aspects of technology portfolio planning
Build and maintain strong business relationships, act as a trusted advisor
Contribute to IT portfolio management activities
Identify opportunities to reduce cost, increase value, and improve strategic positioning
Qualification
Required
Bachelor's degree in computer science, Information Systems, Business, or related field; OR associate's degree + 2 years relevant experience; OR High school diploma/GED + 4 years relevant experience
At least 7 years of relevant business analysis or project analysis experience
A strategic, detail-oriented Business Analyst who can lead complex initiatives, collaborate deeply with engineering and product teams, and influence technology direction across alerting systems, digital platforms, and call center operations
Apply advanced business analysis techniques including use case modeling, process mapping, workflow analysis, and data modeling
Lead requirements elicitation activities; produce comprehensive documentation
Collaborate with product owners, engineering teams, and business partners to translate requirements into conceptual, logical, and physical models
Demonstrate technical aptitude including querying data and understanding relational databases. Provide feedback on system and data designs
Drive process improvement initiatives across alerting, web platforms, and agent desktop systems
Mentor and guide other Business Analysts
Support financial aspects of technology portfolio planning
Build and maintain strong business relationships, act as a trusted advisor
Contribute to IT portfolio management activities
Identify opportunities to reduce cost, increase value, and improve strategic positioning
Preferred
Domain Experience (preferred but not required): Customer communications / alerting platforms
Corporate websites or digital experience systems
Call center or customer service technologies
Ability to perform SQL queries
Understanding of integration patterns, APIs, and data flows
Experience with Agile ceremonies and user story development
Familiarity with conceptual, logical, and physical modeling
Benefits
AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Company
American Electric Power
American Electric Power generates, transmits, and distributes electricity, serving residential, commercial, and industrial customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.03BKey Investors
GRIP ProgramInvenergy
2025-11-25Post Ipo Equity· $3.5B
2023-10-19Grant· $27.8M
2023-08-16Post Ipo Equity· $1.5B
Leadership Team
William Fehrman
President and Chief Executive Officer
Charles E Zebula
Executive Vice President and Chief Financial Officer
Recent News
The Motley Fool
2026-01-11
2026-01-09
The Motley Fool
2026-01-09
Company data provided by crunchbase