Computers Unlimited · 23 hours ago
Application Support Rep - Industrial
CU - Billings, MT, Billings, MT, US
Full-time
Onsite
Entry Level
2+ years expComputers Unlimited is seeking an Application Support Rep to assist customers using their software products. The role involves troubleshooting software issues, providing resolutions, and managing customer relationships while emphasizing exceptional service and professionalism.
IndustrialOil and GasSoftware
Responsibilities
Application support reps are typically assigned to support one workflow or product line – for example, accounting, credit cards, inventory, or mobile. The current opening is with our Industrial team
Troubleshoot software issues and work with customers who submit a question or issue via phone or email support system
Research possible solutions and alternatives based on individual customer workflows, modules and business structure
Collaborate and work within cross-functional CU team to ensure customer requests are handled appropriately and in a timely manner, providing as much information as possible to help correct issues and find long-term solutions and/or prevention
Enter issues into tracking database for call tracking and reporting
Manage customer relationships emphasizing a philosophy of service, quality and professionalism
Proactively search for ways to streamline process to best serve CU and our customers
Continually improve knowledge of our software (TIMS) through internal training classes as well as individual reading and research
Assist with the successful execution of the annual users group conference. Will attend/participate, and may present and/or assist with development of presentations
This position has no supervisory responsibilities
Qualification
Required
Exceptional customer service skills
Excellent communication skills – both written and verbal, with strong listening skills
Ability to analyze a situation, search for solutions, and solve problems using logical and intuitive thinking
Excellent organizational skills with attention to detail, accuracy, and thoroughness
Ability to work independently, prioritize tasks and handle competing deadlines. Able to thrive in stressful situation while maintaining positive relationships
Willing to accept challenges and additional responsibilities
Bachelor's degree in business, accounting, information systems or related field strongly preferred
Minimum two years in customer relations, support, software testing, or accounting experience
Company
Computers Unlimited
Computers Unlimited is a trusted provider of integrated software and professional services for Industrial Gas and Welding distributors and Home Medical Equipment providers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Schaer
owner
Company data provided by crunchbase