Elemet Group · 9 hours ago
Account Manager
Aitkin, MN
Full-time
Onsite
Mid Level
3+ years expElemet Group is seeking a knowledgeable Account Manager to manage and grow strategic Original Equipment Manufacturer (OEM) accounts. This role focuses on building long-term relationships with key customers, understanding their business needs, and ensuring seamless delivery of products and services.
ChemicalIndustrialManufacturing
Responsibilities
Manage and develop relationships with assigned OEM accounts, serving as the main point of contact for all business matters
Identify customer needs, challenges, and opportunities to align manufacturing capabilities with customer requirements
Collaborate with internal departments (engineering, production, quality, etc.) to meet customer expectations and resolve issues
Monitor sales performance, forecasts, and budgets for assigned accounts; develop action plans to meet or exceed targets
Negotiate contracts, terms, and pricing agreements to maximize profitability while ensuring customer satisfaction
Ensure timely and accurate order processing, delivery schedules, and after-sales support
Provide accurate sales forecasts, market intelligence, and competitive insights to leadership
Lead customer satisfaction initiatives by:
Distributing and monitoring customer surveys
Managing the Net Promoter Score (NPS) process for assigned accounts
Analyzing feedback to identify trends and areas of improvement
Partnering with internal teams to address issues and implement corrective actions
Work closely with engineering, production and sales to support new product introductions
Represent the company at trade shows, customer visits, and industry events to strengthen relationships and identify new business opportunities
Assist/support the Sales department with additional duties as necessary
Qualification
Required
Bachelor's degree in business, Sales, Marketing, Engineering, or related field (or equivalent experience)
Proven track record of managing OEM accounts and achieving sales growth
Ability to build strong customer relationships and manage multiple priorities in a fast-paced environment
Solid understanding of manufacturing processes, supply chain, and product lifecycle management
Customer-focused mindset with strong problem-solving abilities
Collaborative team player who can work cross-functionally
Strong business acumen and ability to understand technical concepts
Excellent organizational and time management skills
Willingness to travel to customer sites, trade shows, and company locations as needed (10-25%)
Excellent knowledge of Microsoft Office
Preferred
3-5+ years of account management or sales experience in a manufacturing environment preferred
Company
Elemet Group
Elemet Group provides CNC metal spinning, robotic welding, and automated machining services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joe Glenn
Chief Executive Officer
Amy Schottenbauer
Executive Assistant To Chief Executive Officer
Company data provided by crunchbase