Lincoln Property Company · 5 hours ago
Technical Support Analyst
Dallas, TX
Full-time
Hybrid
Entry Level
2+ years expLincoln Property Company is one of the largest private real estate firms in the United States, offering a fully integrated platform of real estate services. They are seeking a Technical Support Analyst to provide first-line technical support for their WorkSpace platform, ensuring prompt and efficient customer service while managing support tickets and maintaining property data.
CommercialReal EstateReal Estate Investment
Responsibilities
Respond to customer support tickets in a timely and efficient manner
Provide clear, concise, and friendly support to resolve customer issues
Use problem-solving techniques to diagnose and resolve technical issues
Reach out to customers via phone and host web conferences as needed
Check active tickets daily, for updates, and resolve as appropriate
Create and build out new properties on the WorkSpace platform as requested by customers
Maintain accurate and up-to-date records of properties and facilities within the system
Periodically review Customer Support Center articles and update as needed
Check and respond to emails regularly throughout the workday
Maintain open communication with customers to provide updates on their support tickets
Communicate in a timely manner with supervisor and other team members
Attend and participate in-person and online company meetings
Be available to work from 8 AM to 5 PM in the assigned time zone
Ensure consistent availability to handle customer inquiries and support requests during working hours
Prioritize and manage multiple support tickets simultaneously
Utilize time management skills to ensure timely resolution of customer issues
Document all customer interactions and technical issues in the ticketing system
Identify and update tickets requiring escalation within the ticketing system
Provide regular reports on support ticket status and resolutions to management
Identify areas for improvement in the support process and provide feedback to the team
Stay updated on new features and updates to the WorkSpace platform
Qualification
Required
Bachelor's degree in related field
2 years of experience in technical support, software administration, or IT helpdesk roles
Strong understanding of user access management and permissions
Ability to analyze and resolve import errors and software configuration issues
Excellent communication skills, both written and verbal
Strong attention to detail and ability to follow procedures
Ability to work independently and collaboratively in a fast-paced environment
Preferred
Experience working with property management or facility management software is a plus
Basic knowledge of accounting workflows (preferred but not required)
Company
Lincoln Property Company
Lincoln Property Company offers commercial real estate and investment services.
1001-5000 employees
H1B Sponsorship
Lincoln Property Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Clay Duvall
Co-CEO
Daniel Roth
Chief Financial Officer and Chief Operating Officer
Company data provided by crunchbase