Starr · 4 hours ago
Head of Global Claims Technology
399 Park Avenue-New York, NY
Full-time
Onsite
Director/Executive
12+ years expStarr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance. The Head of Global Claims Technology will drive the implementation and management of a next-generation enterprise Claims platform, focusing on the unique needs of various insurance markets.
Commercial InsuranceFinancial ServicesProfessional Services
Responsibilities
Provide vision and direction for the deployment of an enterprise-wide Claims system, with an acute focus on the unique regulatory, operational, and business needs of US, London, and international insurance markets
Lead all phases of the Claims system lifecycle: requirements definition, global solution design, market-specific integration, testing, deployment, and sustained support—ensuring solutions address geographical differences in Claims handling
Mentor and manage a high-performing, cross-functional team—including internal IT talent and external vendor specialists—with a focus on best practices in insurance Claims technology
Oversee seamless integrations between the Claims platform and related enterprise applications (e.g., policy administration, billing, document management, third-party providers) with consideration for varying standards across regions
Act as the principal interface between IT, Claims Operations, business leadership, regional market stakeholders, and external vendors to ensure alignment with strategic objectives and market-specific compliance
Design and execute change management and communication strategies to secure successful system adoption across diverse claims operations and cultural landscapes
Define and monitor KPIs for project success, operational performance, claims efficiency, and business value realization, tailored to US, London, and global insurance contexts
Drive rigorous compliance with regional data privacy, cybersecurity, Lloyd’s, Solvency II, NAIC, and other relevant regulatory frameworks
Identify risks particular to global claims technology deployments and implement robust mitigation plans to maintain scope, timeline, and budget discipline
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Business, or related discipline; Master's degree preferred
Minimum 12 years of progressive IT leadership experience, with 5+ years in a senior/executive role overseeing large-scale, multinational insurance technology programs
Deep subject matter expertise in insurance Claims operations, including FNOL and end-to-end Claims lifecycle management, with demonstrable track record within US, London, and global insurance (P&C, Specialty, Lloyd's, Reinsurance)
Extensive hands-on experience implementing and integrating leading enterprise Claims solutions (e.g., Guidewire, Duck Creek), optimizing for market-specific requirements and regulatory obligations
Strong background in insurance systems integration, large-scale data migration, and API management across multi-jurisdictional environments
Excellent stakeholder management, communication, and negotiation skills with the ability to influence business and technical leaders in diverse geographic regions
Proven experience managing large, distributed teams and multi-million dollar budgets, driving complex digital transformations with measurable business outcomes
In-depth knowledge of insurance regulatory and compliance frameworks governing claims operations in the US, London Market, and international jurisdictions
Preferred
Experience with Agile, scaled Agile, and hybrid project management methodologies in regulated insurance environments
Familiarity with cloud-based insurance platforms, digital automation, and advanced analytics to enable next-gen claims solutions globally
Practical exposure to Lloyd's market processes, global insurance and reinsurance operations, and cross-border insurance claims management is highly desirable
Benefits
Competitive compensation and industry-leading benefits package.
First class training and development opportunities to all employees.
Company
Starr
With 100+ years of experience across leading industries, We apply an innovation mindset, agile approach, And a global team with local expertise wherever you operate.
1001-5000 employees
H1B Sponsorship
Starr has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Sean Chen
President
Company data provided by crunchbase