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Bronson Healthcare · 11 hours ago

System Manager - Diabetes Education Program

Greater Kalamazoo Area

Full-time

Onsite

Mid, Senior Level

2+ years exp

Bronson Healthcare is a compassionate organization dedicated to community service. They are seeking a System Manager for their Diabetes Education Program who will oversee diabetes education operations, provide leadership, and ensure compliance with national and state standards.

Health CareHospitalMedicalNon ProfitPrimary and Urgent Care

Responsibilities

Directs, supports, supervises, monitors and evaluates RN Diabetes Educators, Clinical Dietitians and the Clinical Diabetes Liaison and the services they provide, toward achieving compliance standards and the department’s strategic plan

Is responsible for recruiting, hiring and facilitating the orientation of staff

Develops, reviews and updates the departments policies, procedures and the operating budget

Uses program data to develop yearly Continuous Quality Improvement projects and department goals that aim to improve program outcomes and are consistent with hospital-wide plans

Establishes system-wide standards for the diabetes education department and holds staff accountable to these standards

Serves as the Quality Coordinator for the Diabetes Self-Management Education and Support (DSMES) program(s)

Responsible for meeting both the national and state standards for recognition developed by the American Diabetes Association (ADA) and/or the Association of Diabetes Care and Education Specialists (ADCES) and the Michigan Department of Health and Human Services (MDHHS)

Responsible for ensuring that the DSMES services provided are person-centered and must identify, analyze and communicate quality data for continued program improvement

Employees providing direct patient care must demonstrate competencies specific to the population served

Must have demonstrated leadership and organizational skills, including the ability to work independently, take initiative, meet deadlines and be assertive

Exhibit management skills that emphasize system team-building and strong leadership with the ability to provide clear direction to the department

Develops and maintains a highly motivated and well-trained staff through coaching, mentoring and team building

Develops, reviews and updates department policies and procedures

Assists in developing the department budget and reviews and reports on the monthly budget for the department with the goal of meeting budgeted expenses

Interviews, hires, facilitates the training, develops and evaluates staff

Manages, evaluates, disciplines and discharges subordinates or makes authoritative recommendations in such matters

Resolves patient complaints in a diplomatic and timely matter

Must be able to set, organize and prioritize own work schedule, and adapt to them as they change frequently

Must be able to work concurrently on multiple projects and tasks and prioritize effectively

Ability to communicate effectively in both written and verbal forms to patients, educators, hospital staff, physicians, management and administration

Ability to plan, organize, coordinate and direct the work of others

Ability to develop, implement and measure the department strategic plans and departmental goals and provide leadership and direction for staff to achieve these goals

Develops and implements staff schedules to achieve maximum productivity and adequate staffing for all locations

Maintains the highest level of confidentiality and may require the use of significant tact in order to handle sensitive matters

Responsible for the direction, coordination, implementation and evaluation of the Diabetes Self-Management Education Program

In-depth knowledge of the national and states standards for recognition developed by the American Diabetes Association (ADA) and/or the Association of Diabetes Care and Education Specialists (ADCES) and the Michigan Department of Health and Human Services (MDHHS)

Maintains familiarity with the current national and state standards for recognition developed by the ADA and/or ADCES and MDHHS

Continually reviews program and processes to assure that they Diabetes-Self Management Program sites comply with recognition requirements

Provides for the selection and ongoing review of the diabetes curriculum and educational materials to ensure that they meet the needs of the population targeted

Develops and directs the implementation of annual program evaluation plan and performance improvement activities, including CQI projects

Tracks, organizes and reports necessary data and outcome measures required by both the state and national organizations

Tracks outcomes to ensure we maintain a high-quality program and the needs of the patients, providers and community are met

Responsible for preparing and submitting annual reports required by state and national accrediting bodies

Develops and maintains relationships and partnerships with community groups, payors and potential referral sources

Effectively presents data and information to gain support of key stakeholders when implementing/motivating change in the department

Directs marketing activities for the Diabetes Self-Management Education Program

Keep abreast of current practices and concepts in diabetes education through current literature, seminars and direct contact with health professionals

Ability to facilitate multidisciplinary work groups

Coordinates staff resources to participate in community events

Conducts regular staff meetings and CQI meetings with all staff

Assists in achieving compliance with regulatory agency standards including state, federal and joint commission standards

Proficient in Word, Excel and PowerPoint

Proficient in EPIC EMR system

Qualification

Certified Diabetes CareEducation SpecialistDiabetes education experienceLeadership experienceRegistered Nurse licenseRegistered Dietitian licenseBudget managementQuality Improvement projectsTeam buildingStaff trainingProficient in WordExcelPowerPointProficient in EPIC EMRCommunication skillsOrganizational skillsConflict resolution

Required

Bachelors of Science, BSN, or Master's degree required

Minimum 2 years of experience providing diabetes education and/or teaching experience required

Licensed Registered Nurse in good standing with the State of Michigan or Registered Dietitian in good standing with active registration by the Commission on Dietetic Registration

Certified Diabetes Care and Education Specialist (CDCES) required